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Director Process and Product Innovation
CVS Health Corporation
Northbrook, IL, United States
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Position Summary
We have an outstanding opportunity for an enthusiastic team player to join our new Process Innovation Team under our Pharmacy Benefits Management (PBM) division. This Director role is critical to the successful growth of the PBM business and will drive new operational initiatives that have a profound impact on the future direction of the company. The Director will be engaged across all functions of PBM operations, with particular emphasis on scoping and directing multiple teams in root cause analysis, solution ideation, design, and testing. This position is also involved in the planning, design and execution of pilot programs. The Process Innovation group operates in focused project teams and this position would oversee multiple project teams that are intended to deliver on $30M in budgeted savings. The Director will work closely with business partners at all levels of the organization to understand the business, guide teams to solve problems, and present recommendations to senior leadership.
Responsibilities:
1. Scope, plan, and direct teams to deliver quantitative analysis that will yield critical answers to the business questions at hand. Understand and help the teams procure the required information to complete the analysis. (Data will often be sourced through observations, tests, interviews, custom data pulls.)
2. Demonstrate strong leadership capabilities including design and implementation of strategy for direct and indirect colleague oversight, development, mentoring, performance evaluation and assessment within the business unit, sourcing high-potential talent, developing a set of high-level team members, ensuring exposure of key talent to multiple functions across the enterprise; this team will be a key source of talent within the product team and well as more broadly
3. Manage the delivery of timely, zero-defect analysis. which includes root cause investigation, problem solving, articulating conclusions, and making data driven recommendations to the leadership team.
4. Engage cross-functionally across the organization to design solutions, develop test and implementation plans, drive results, and resolve issues encountered by the team including the ability to assess and course-correct as necessary.
5. Use superior analytical skills and logic to prepare material and presentations for the business in a way that adds value, is easily understood by others who may not have the same background or expertise, and improves the operational efficiency of the business.
Required Qualifications
10+ years of professional business experience required, including 4+ years of consulting or related high level analytical experience in a operational environment with experience in building complex business models and creating a vision that inspires individuals/ organization to take action. 6+ years of advanced leadership/management experience with a proven track record of engaging, managing and motivating multi-level teams and individuals
Preferred Qualifications
MBA preferred
Education
Bachelor's degree required. MBA preferred
Business Overview
CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units – MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.
CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT
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