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Associate Director, Insights Consulting
Walmart
Bentonville, AR, United States
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Position Description
Walmart’s Marketing organization is evolving to the next generation, with a focus on providing the best online and in store experience for customers. Marketing leads the customer insights, planning and strategy development, customer journey, communications, as well as in store and online experience for the 140 million U.S. customers that shop at Walmart every week. Whether in store or online Walmart is serving customers’ changing needs of retail.
As a part of Walmart’s Customer Insights team you’ll be the voice of our customer. Why? Because Sam Walton founded our company with the belief that the customer is #1. It’s not just a belief, but our way of doing business. With the customer at the forefront, we have the ability to help deliver the easiest shopping experience at the lowest cost, both digitally and physically. That’s where you come in. As the Associate Director, Insights Consulting, you’ll drive strategies utilizing research methodologies to impact decision making for our Consumables business. You’ll consult with leaders and present recommendations based on your insights.
You will sweep us off your feet if you have:
• Qualitative and quantitative research experience with the ability to tell a story.
• Success in generating actionable customer insights to support business partners on business strategies.
• Consultative experience and thought leadership skills to see both the big picture and details.
Omni-channel experience and curious about what drives customer behavior.
You will make an impact by:
• Improving the lives of millions of customers by driving customer-centric decisions across departments like Baby, Beauty, Personal Care, Household Goods, Beauty, and Pet
• Helping key stakeholders envision the future and helping them prioritize where to invest in their businesses
• Leading cross functionally and being strategically embedded with the business as the go-to resource for a host of customer concerns and solutions.
Being a part of team that is diverse and spread across multiple locations.
The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.
Minimum Qualifications
Bachelor's degree in Business Administration or related field and 4 years' experience in marketing research, data analytics, consulting, or related field OR 6 years' experience in marketing research, data analytics, consulting, or related field.
Additional Preferred Qualifications
2 years' experience with customer analytics in retail operations or related field.
2 years' supervisory experience or experience leading cross-functional teams.
Master's degree in Business Administration or related field.
Benefits & Perks:
Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.
Company Summary
What started small, with a single discount store and the simple idea of selling more for less, has grown over the last 50 years into the largest retailer in the world. Each week, over 260 million customers and members visit our 11,695 stores under 59 banners in 28 countries and e-commerce websites in 11 countries. With fiscal year 2017 revenue of $485.9 billion, Walmart employs approximately 2.3 million associates worldwide. Walmart continues to be a leader in sustainability, corporate philanthropy and employment opportunity. It's all part of our unwavering commitment to creating opportunities and bringing value to customers and communities around the world.