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Director, Customer Data Governance
Home Depot
Atlanta, GA, United States
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Position Description:
POSITION PURPOSE
The Home Depot s approach to governing, protecting, and using customer information to better service our customers will be a competitive advantage for the company going forward. The Director, Customer Data Strategy and Governance will be a critical leader driving innovation to solidify this competitive advantage and position the company for continued growth. The Director will lead a team that is responsible for advancing customer trust and transparency, enabling innovative and sound privacy and security strategies and building the framework and structure to support enterprise-wide customer data use initiatives.
The Director will support Marketing, Online, and other business stakeholders in driving alignment on common customer definitions, business rules, data integration, data quality, and 3rd party data enrichment in order to ensure customer data is used as a strategic asset across the enterprise. In addition, the Director will work with cross-functional partners including Legal, Internal Audit, and I/T Security to refine, manage and lead The Home Depot s Customer Data Governance process. Objectives of the governance program will be to centralize oversight for customer data rules and access; to assess and provide ongoing monitoring of security protocols and internal business rules for accessing and using customer information; and to refine rules and processes to request, evaluate and approve/deny access to customer information, and to communicate internally the rules and policies for such access. The Director will be responsible for delivering projects to bring The Home Depot into compliance with any applicable current and future privacy legislation, both state and federal, that may go into effect. The Director will be responsible for managing and developing direct reports. The scope of Customer Data Governance will include U.S. and international operations, as well as subsidiary business units.
MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES
• 20% - Driving the development and execution of strategic planning for The Home Depot customer data use governance and data protection operations. To include discovery and inventory management process and technical oversight of activities. Working with leadership to provide communication and training materials on best practices.
• 20% - Establishing and administering customer data use practices and requirements required by policy, applicable laws, and regulatory obligations, and working closely with downstream customer data users to identity gaps, errors, and inconsistencies.
• 20% - Defining strategic roadmap for customer data management improvement, including customer data enrichment strategies and processes, working with 3rd party data brokers, marketing service providers, and customer identity management providers. Establishing and maintaining customer scorecards and data quality dashboards.
• 15% - Partnering with Privacy and Security teams in performing regular privacy and security assessments with corporate stakeholders and enabling the implementation and maintenance of new policies, use cases, and technology solutions. Regularly communicating the company s existing program and posture.
• 15% - Advocating data use and protection practices, including consent and identity management. Receiving, tracking, and taking action on requests to and from stakeholders concerning policies and procedures, e.g., regulatory inquiries, audits, data advisory board reviews, consent management, incident response, and business continuity.
• 10% - Mitigating risks and assisting with data anonymization, pseudonymization, and cryptographic techniques that preserve and improve privacy protections. Conducting ongoing compliance monitoring activities (e.g., verification of compliance, attestations) and ensuring the delivery of frequent customer data use training and awareness.
NATURE AND SCOPE
Reports to Senior Director, Customer Marketing.
This role has 4-8 direct reports.
ENVIRONMENTAL JOB REQUIREMENTS
Environment:
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Travel:
Typically requires overnight travel less than 10% of the time.
Additional Environmental Job Requirements:
ESSENTIAL SKILLS:
MINIMUM QUALIFICATIONS
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Additional Minimum Qualifications:
Education Required:
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Years of Relevant Work Experience:8 years
Physical Requirements:
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Additional Qualifications:
Preferred Qualifications:
8-15 years of experience preferred
Advanced degree (such as a Masters in Business or Accounting) a plus
Experience with presenting to and leading discussion with executive audiences
Previous experience with 1) business or commercial responsibility for the usage of customer data, and/or 2) customer data governance and privacy
Other relevant experience with customer data in product management, analytics or internal audit
Knowledge, Skills, Abilities and Competencies:
Able to build and lead effective teams (highly organization, holds team members accountable, adept at identifying and developing talent, sets and clearly communicates a vision, celebrates group success)
Strong executive communication skills (EVP-level), communicates difficult or complex ideas clearly and effectively with all audiences
Approaches tough assignments with confidence and as an independent thinker; makes own judgements before considering and reconciling own opinions with opinions of others.
Solid program management skills and ability to handle multiple responsibilities
Ability to understand and work across functional areas including Internal Audit, Legal and IT
Exceptional critical thinking and organizational skills
Ability to work with a high sense of urgency in a fast-paced environment
Strong written and verbal communications and influencing skills
Ability to create and facilitate effective PowerPoint presentations
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.