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Outlet Sales Associate
Restoration Hardware
San Rafael, CA, United States
Job Details - this job has expired, please see similar jobs below
The Outlet Sales Associate will be an expert in delivering first class service to our clients, while creating a luxury experience. This associate will be highly motivated to exceed sales goals, build long term client relationships and have a passion for the RH brand, design, and home furnishings. S/he will have a sense of personal style, polished appearance, refined taste and a discerning eye for luxury.
RESPONSIBILITIES
• Live Our Values: People, Quality, Service, Innovation
• Ensure clients are greeted and welcomed with genuine enthusiasm, including establishing a genuine rapport with all clients
• Offer clients to experience the features and benefits of merchandise, suggest additional merchandise that supports or relates to the clients needs; inform clients of sales promotions
• Inform clients of additional services provided by RH – Outlets, Galleries, catalog, web, RH Credit Card, Concierge/CW
• Consistently and accurately follow up on client issues in a timely manner; remove any and all obstacles for clients
• Openly communicate feedback to all members of the Outlet team
• Process register transactions accurately and efficiently including completion of the furniture purchase order forms; assist clients with wrapping and packaging their purchases
• Maintain brand integrity through merchandising and utilizing replenishment guidelines
• Passionately speak to clients about RH assortment with the understanding of current design trends
• Must maintain the presentation of store by conducting regular cleaning duties and product standards
• Must have working knowledge of current technology i.e iPads, MAC, PC
REQUIREMENTS
• 1-2+ years experience in retail or furniture
• Ability to exceed sales goals and all company expectations
• Ability to visually execute our creative vision
• Ask questions, seek clarity, and dare to come up with solutions
• Ability to prioritize and handle multiple tasks
• Excellent attention to detail
PHYSICAL REQUIREMENTS
• Ability to lift and mobilize small to medium items up to 25 lbs. while utilizing appropriate equipment and techniques
• Ability to maneuver effectively around sales floor, stock room and office
• Position entails prolonged standing, twisting, stooping, kneeling, squatting, bending and climbing