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Service Desk Clerk (Part Time)
Giant Eagle
Westerville, OH, United States
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Service Desk Clerk (Part Time) Westerville Giant Eagle
Position Summary
Together, we improve people's everyday lives and well-being. As a Giant Eagle team member, you'll be part of a team that emphasizes building lifelong relationships with our customers by focusing on understanding and exceeding their needs. As a member of the front end team in the service desk, your primary responsibility is interacting directly with our customers and ensuring that their questions and/or concerns are answered satisfactorily and that the customer leaves the store delighted. As a member of our team, you will also be fully trained and able to assist customers in other areas in the store.
About Us
Giant Eagle Inc., ranked 35th on Forbes Magazine's largest private corporations list, is one of the nation's largest food retailers and distributors with approximately \$9.6 billion in annual sales. Founded in 1931, Giant Eagle, Inc. has grown to be the number one supermarket retailer in the region with 417 retail locations throughout western Pennsylvania, north central Ohio, northern West Virginia and Maryland.
Team Members who work for our flagship banner, Giant Eagle, are continually redefining and improving the supermarket shopping experience. We're creating a destination where customers find high-quality foods and convenience-oriented services, along with some pleasant and unexpected surprises as we try new things and roll out new ideas. You will be part of a growing team that emphasizes building lifelong relationships with our customers by focusing on understanding and exceeding their needs.
Job Responsibilities
• Provide exemplary customer service by ensuring customers orders are processed through our registers accurately and efficiently in the friendliest manner.
• Resolve customer questions and concerns by communicating effectively with the customer and the management team/support staff in an efficient manner.
• Assist customers with services such as applying for Giant Eagle Advantage Cards, using the Dress For Success dry cleaning service, purchasing money orders, completing MoneyGram transactions, lottery transactions and Ticketmaster purchases.
• Answer telephones in a friendly and efficient manner and direct customer and business partner calls to the appropriate personnel, taking messages as needed.
• Become familiar with products in the store to answer questions and make suggestions to customers.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee¿s designated department or elsewhere in the store.
• Properly handle products and equipment in accordance with food safety and safety guidelines to ensure a safe shopping environment.
• Maintain cleanliness of department and work area, including entrance areas and parking lot.
• Assist in other areas as required.
Education and Training Required
• No High School diploma required
Experience Required
• 0 to 6 months
Age Requirement
• At least 16 years of age
Shift
** Retail Shifts **
Competencies Required
• Adaptability
• Customer Focused
• Gets Things Done
• Interpersonal Skills
• Problem Solving
• Respect for Self and Others
Work Environment
• Normal store environment with no continuous exposure to extreme temps, dust, etc
Physical requirements
• Carrying Up to 25 pounds
• Lifting Up to 25 pounds
Equipment Used
• Cardboard Baler
• Carts
• Cash Register
• Compactor
• Safety Cutter