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Design Director, User Experience
Walmart
San Bruno, CA, United States
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Position Description
As Design Director you will be part of Walmart eCommerce Customer Experience (CX) team, which bridges store and digital experience, designing new services for a seamless shopping experience.
Design Directors shape, influence and execute on strategy, acting as the voice of the customer to inspire product management, business, and engineering teams. This is a senior-level role requiring significant responsibility, creativity, technical expertise, and business sense.
Responsibilities:
• Provide overall direction & guidance for a seasoned team of designers, helping them negotiate a rapidly evolving environment with complex demands
• Establish and communicate effective design processes, based your knowledge of great user-centered design principles and your practical experience with how a design team operates effectively in an agile project environment.
• Develop & drive the user experience vision for multiple products & platforms, and garner support for this vision among your organizational peers.
• Use data & insights (for example, usability study findings, shop-along data, market research findings as well as spikes in sales data, traffic, abandonment, engagement) to inspire new design directions, and teach your team to do the same.
• Foster extraordinary talent, by coaching and guiding your team along their professional development journey.
Minimum Qualifications
• Bachelor's Degree in Human Computer Interaction (HCI), Design, Interaction Design, Psychology, Information Science, or related field, or equivalent relevant experience.
• 7+ years UX design for consumer-facing products
• 6+ years of supervisory experience with dynamic teams
Additional Preferred Qualifications
• Masters Degree in HCI, Cognitive Science, Computer Science, Artificial Intelligence, Architecture, Business, or related field.
• 8 years experience in software or application design or related field.
• 6 years experience in eCommerce
• 2 years experience developing user experience solutions with agile methodology
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Company Summary
The Walmart eCommerce team is rapidly innovating to evolve and define the future state of shopping. As the world’s largest retailer, we are on a mission to help people save money and live better. With the help of some of the brightest minds in technology, merchandising, marketing, supply chain, talent and more, we are reimagining the intersection of digital and physical shopping to help achieve that mission.