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Senior Consultant HRSS - Human Resources Background Investigation Program Lead
CVS Health Corporation
Lincoln, RI, United States
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Sr Consultant HRSS - Drug & Background/I-9 Program Lead
Position Summary
The Human Resources Background Investigation Program Lead will work within the HR Shared Services organization and will oversee pre-employment and incumbent background investigation programs, including criminal background screening, drug testing and I-9 programs. The Program Lead will manage relationships with third party providers to ensure proper screening procedures, will manage and resolve escalations, will proactively identify areas of opportunity and implement program improvements, and will manage internal reporting and compliance audits. This position reports to the Sr. Manager of Talent Acquisition Operations.
Responsibilities will include:
• Designing training documentation in support of process or system changes and deliver to all stakeholders
• Planning and conducting end to end thorough data analysis including interpretation of trends, gaps, data gathering and validation, and presentation of findings
• Providing consultation to stakeholders to reinforce compliant practices
• Building partnerships: This position will work closely with other HR Shared Services teams, applicable vendors, and internal stakeholders to deliver the required services, controls and delivery experience
• Managing applicable processes to ensure full functional Compliance and Audit activities
• Identify areas of opportunity through organizational assessments, suggest and at times implement appropriate changes in programs or processes
• Creating and generating standard ad-hoc reports for a variety of HR related data and management analysis
• Partnering with Management and Legal/Compliance teams to ensure ongoing compliance with federal, state, and company mandates/policies
Required Qualifications
- 3+ years of experience in the field of Human Resources or Loss Prevention
- Experience managing third background screening and I-9 vendors by providing escalation support and guidance with processing of background investigations and drug tests
- Excellent analytical skills and the ability to interpret, research, and communicate complex issues
- Commitment to and demonstrated skill in providing excellent customer service
- Proficient MS Office skills with advanced Excel skills
- Ability to work independently and as a part of a team
- Ability to maintain confidentiality and work with shifting priorities
- Flexibility and professional demeanor
- Strong attention to detail and follow through
- Astute understanding of data analytics to maintain and evolve our data integrity / audit / compliance reports to validate end user utilization and audit requirements
Preferred Qualifications
- Experience with high volume background and/or drug screening vendor, as well as Kenexa BrassRing a plus
- Experience with high volume I-9 vendor, as well as Guardian a plus
- Experience with Cognos reporting a plus
- Capabilities and experience in Change Management a plus
Education
Bachelor’s degree required
Will substitute an equivalent combination of education and experience.
Business Overview
CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units – MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.
CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT
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CVS Health does not require nor expect that applicants disclose their compensation history during the application, interview, and hiring process.