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Service Director
Pep Boys
Everett, WA, United States
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Job Description
Overview
Auto Plus is a major U.S.-based distributor of automotive aftermarket parts. Since 1921, Pep Boys has been one of the nation's leading automotive aftermarket chains with over 7,500 service bays in over 800 locations in 35 states and Puerto Rico. Together, the united organization, Auto Plus Pep Boys, has over 21,000 associates in more than 20 distribution centers and over 1,000 corporate locations. In addition, the company supports more than 530 independently-owned stores and over 2,400 independently-owned service centers across the nation. Auto Plus Pep Boys is owned by Icahn Enterprises L.P. ("Icahn Enterprises"; NASDAQ: IEP).
Position Summary
Responsible for turning around under-performing service businesses by quickly assessing key performance metrics, store personnel capabilities/needs as well as overall team culture and general operating environment to create and immediately execute the most-effective, high-priority action plans. It is expected that these action plans will contain such items as assessing and hiring the right skillset and fit for each location's needs, as well as personnel training and development with a focus on safety, process execution, servant leadership, growth culture and building lifetime relationships with our customers.
The expectation for this role is to become a turn-around expert by quickly executing the right action plans and immediately implementing changes to drive both instant revenue and profit increases while building toward the desired long-term, sustained revenue and profit results that will meet or exceed budget for each location under the span of control of the SWAT leader. The SWAT leader will be responsible for overseeing multiple turn-around assignments as assigned by management and managing, directing and controlling all operations and sales functions for multiple shops and sales territories, provide leadership to their service managers and outside sales team to drive an increase in sales, organic growth, and margin and manage expense control. Progress for each turn-around project assigned will be measured by overall business results, trends against prior year and rolling weekly trends to be reported out to senior leadership on a regular basis, no less than weekly.
Duties & Responsibilities
• Turn-around under-performing Service businesses by assessing key performance metrics, store personnel capabilities/needs and overall business results to determine the most-effective priority action plans, quick execution of the action plan by immediately implementing changes to drive instantaneous revenue and profit results expected by the company.
• Ensure customer satisfaction and increase sales by implementing all marketing programs, ensure all employees are trained and follow all company procedures.
• Implement and ensure compliance with all company policies and procedures.
• Oversees the interviewing, selection, training and evaluation of store personnel. Hire and maintain the most qualified candidates that meet the requirements of the appropriate job description that will align with our corporate culture. Personnel management and leadership.
• Meet with direct reports on a regular basis (weekly, monthly, quarterly, etc.) to communicate company information including new initiatives, financial performance, goals and objectives, benchmarks and best practices.
• Safeguard company assets thru internal controls and systems and personal involvement in daily operations. Conduct store tours, store operational reviews and auditing internal controls for cash, accounts receivable and inventory.
• Improve profitability by increased sales and market share and expense control. Manage toward a positive cash flow by achieving sales forecast, maintaining payroll costs within budget, controlling operating expenses and managing all corporate assets including accounts receivable and inventory.
• Improve sales by supervising outside sales staff and conducting outside sales calls as deemed necessary. Participate in the creation of local marketing programs for both wholesale and retail customers. Facilitate customer training seminars in conjunction with manufacturers.
• Direct P&L responsibilities for other managers and participates in the development of fiscal budgets
• Responsible for the collection of Accounts Receivable.
• Additional duties as assigned.
Knowledge, Skills, and Abilities
• High school diploma required.
• Associates Degree required in business administration, marketing, operations management or similar.
• Bachelor's Degree preferred in business administration, marketing, operations management or similar.
• 10-15 years in the automotive service industry.
Physical Demands/Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Physical Demands
• Repetitive movement of hands and fingers, typing or writing.
• Occasional standing and walking.
• Reach with hands and arms.
• Frequent travel.
• Talk and hear.
• Ability to work under tight time constraints, handle sensitive date and multi-task so that deadlines can be met.
• High organized and able to prioritize and manage time efficiently with the ability to handle stress in a fast-paced, deadline driven environment.