This job has expired, please see additional jobs below
Lead Customer Care Coordinator
Raymour & Flanigan
Middle Village, NY, United States
Job Details - this job has expired, please see similar jobs below
Job Description
At Raymour & Flanigan, we recognize and appreciate all of our team members' hard work and dedication. We pride ourselves on being a long term, privately held company that takes care of its associates by recognizing each individual's potential and investing in their future success!
Expectations:
Dedicated team builder. Exceptional ability in implementing multiple assignments. Outstanding analytical problem-solving skills. Excellent communications and interpersonal skills. Flexible and adapt well to changing organizational needs. Liaison between senior management and staff members. Proactively resolve escalated customer issues. Resolve customer service issues. Provide consumer resolutions in a call center/retail environment. Inspect furniture returns and exchanges. Proactively resolve escalated customer service issues. Execute warranty protection plans. Able to identify opportunities and find solutions for continuous improvement. Act as liaison between the customers, repair technicians and delivery teams. Communicate delivery concerns with the operation management team. Maintain repair technician vehicle records and product supplies. Perform additional functions that may be assigned at the discretion of management.
Qualifications:
Excellent phone etiquette. Interpersonal skills. Ability to multi-task. Strong computer skills. Proven customer service skills. Prior supervisory or leadership experience. Ability to work independently as well as in a team setting. Experience in a fast-paced environment. High School Diploma or equivalent. Flexibility to work a retail schedule that includes nights, weekends, and sale events.
At Raymour & Flanigan, we recognize and appreciate all of our team members' hard work and dedication. We pride ourselves on being a long term, privately held company that takes care of its associates by recognizing each individual's potential and investing in their future success!
Raymour & Flanigan offers competitive compensation and a comprehensive benefits package:
Full-Time Associates
Excellent Health, Dental & Vision Coverage 401(k) with a Company Match Paid Vacation and Holidays Health Savings Account Flexible Spending Account Training and Development Tuition Reimbursement Program Generous Merchandise Discount Short & Long Term Disability Group Life Insurance Specified Disease Insurance
Part--Time Associates
Excellent Health, Dental & Vision Coverage 401(k) with a Company Match Health Savings Account Tuition Reimbursement Program Generous Merchandise Discount Short Term Disability
Raymour & Flanigan proudly supports a drug and smoke free work environment.
Raymour & Flanigan is an Equal Employment Opportunity employer that does not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, sexual orientation, marital or familial status, genetic information or other basis protected by law.