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Project Specialist Talent Management Administration - Retail Business Services
Delhaize America
Carlisle, PA, United States
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Description
Retail Business Services, LLC is an independent Ahold Delhaize company and supports the local brands of Ahold USA and Delhaize America, including:
Food Lion, Giant Landover, Giant Carlisle, Hannaford, Martin’s, Peapod and Stop & Shop.
Position Title: Project Specialist III
Principle Duties and Responsibilities:
1. Project Management
• Implement new programs and strategic initiatives in the assigned HR processes.
• Responsible for successfully coordinating assigned projects through the IT project lifecycle to include the IT Roadmap.
• Drive continuous improvement across assigned HR processes through large-scale, interdepartmental projects.
• Contribute professional knowledge on project management and remain current with all relevant developments. Serves as a subject matter expert on project management.
• Develop detailed business user requirements, system documentation and workflow procedures. Negotiates plans, timelines, and trade-offs while ensuring customer understand the final results.
2. Relationships and Service Level Agreements
• In partnership with assigned HR process owners, develop and execute the global strategic framework for HR processes including service level agreements, key performance indicators, budgets and internal metrics.
• Influence the ownership of HR processes ensuring world class customer service mentality. Stakeholders include leaders of People Systems and Services (PSS), HR business partners in the companies supported by Retail Business Services and Group HR.
• Acts as a liaison with IT and works together with consultants and project managers to ensure the customer’s needs have been met.
3. Continuous Improvement and Business Process Management
• Influence assigned HR process owners to maintain accurate process documentation and to monitor process performance utilizing effective metrics, especially CLC standard operational definitions.
• Review process performance with HR process owners in accordance with established control plans.
• Partner with HR process owners to identify root causes to issues and drive continuous improvement activities.
• Partner with the HR Services Managers to ensure process documentation and SLAs are being met by the HR Services Processors.
4. HR System and Data Security
• Partner with the department lead, assigned HR process owners and IT to ensure proper provisioning rules for applications security. Provides input for systems access for HR applications supporting assigned HR process owners ensuring compliance with company policies.
• Partner with the assigned HR process owners and HRIS Director to regularly update the Information Inventory outlining the HR data definitions, locations and usage.
• Works with the department lead and assigned HR process owners to develop processes and systems that comply with the Global Information Protection Instructions (public, internal, confidential and sensitive).
Requirements
Basic Qualifications:
• Bachelor’s degree or equivalent combination of education and experience; Master’s degree preferred; PHR/SPHR preferred
• 6+ years of HR, Experience in administration of an eLearning solutions, SuccessFactors experience preferred
Skills and Abilities:
• Strong HR systems knowledge
• HR process knowledge
• Oral & Written Communication
• Presentation skills
• Strong Analytical Skills
• Advanced MS Excel, Word, Powerpoint, Access
• Attention to Detail
• Negotiating skills
• Program and Project Management
• Continuous improvement expertise
• Customer Focus
• Initiative
• Strategic Planning