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Team Lead
Bass Pro Shops
Bristol, TN, United States
Job Details - this job has expired, please see similar jobs below
Position summary:
Under the supervision of the Restaurant Manager gives daily direction to the associates within the restaurant, to include: operational excellence, food preparation, food quality, food presentation, restaurant cleanliness, scheduling and customer service activities.
Position responsibilities:
• Supports GM / AGM / Managers in achievement of Sales, Inventory Shrinkage and Payroll Goals
• Provide daily direction to the associates within the Restaurant
• Prepare To-do / Task lists
• Supports a strong commitment to world class customer service and ensures a pleasant and productive dining experience for all customers
• Assist the GM / AGM / Managers and Human Resources Manager to staff the Department with “service” oriented associates; participates in interviewing and makes recommendations for selection; coordinates training; consults with GM and gives input on preparation of performance appraisals; prepares weekly work schedules; coaches and motivates associates to promote positive customer relations and a productive team-oriented work environment
• Resolves customer and associate opportunities with GM / AGM and HR Manager
• Assists the GM / AGM with: coordination of all “Special Events”; maintenance of dining room; and accuracy of inventory
• Assists the GM / AGM in carrying out Supervisory responsibilities in accordance with the Company’s policies and applicable laws, including: interviewing; training; planning; assigning and directing work; measuring and evaluating performance; addressing complaints and resolving problems; maintaining a positive, harassment free working environment for all associates
• Participate in LEAD program, providing monthly updates to GM, as well as, attend monthly LEAD calls. Completion of program training in a timely manner
• Ability to set key priorities, manage time effectively, and demonstrate time-management skills with duties and tasks as assigned
• Shift execution of sales, quality, cleanliness, operations, and service per standard
Education and/or Experience
• Ninety days of continuous employment within the restaurant division of Bass Pro Shops and/or 1-3 years in a restaurant environment with supervisory experience
Mathematical Skills / Reasoning Ability
• Ability to calculate figures and amounts such as discounts, commissions and percentages.
Communication Skills
• Ability to read and analyze certain reports.
• Ability to effectively present information and respond to questions from managers, associates, customers and the general public.
• Ability to conduct meetings and presentations to groups.
Other Knowledge, Skills and Abilities
• Demonstrated strong interpersonal skills.
• Ability to establish and maintain effective working relationships with co-workers, associates, customers and with the corporate staff.
Other duties, assignments and responsibilities as needed.