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Warranty Service Tech Administrator
Bass Pro Shops
Springfield, MO, United States
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POSITION SUMMARY:
Responds to all incoming dealer communications concerning service, repair, and warranty administration for Tracker Marine Group products.
POSITION RESPONSIBILITY:
• Responds to all incoming communications requesting warranty and technical support from Tracker Marine Group (TMG) dealers and Tracker Marine Boat Centers (TMBC) retail stores
• Coordinates entire warranty claim process for concerns assigned, with the goal of preventing escalation of the concern toward consumer litigation
• Assists TMG Customer Relations, Parts and Advocacy personnel as required
• Other duties as assigned
POSITION REQUIREMENTS:
• Associates degree in Administration or Information Technology or two plus years of experience in recreational marine customer service, warranty administration or recreational boat manufacturing is preferred
• Strong computer system aptitude with proficiency in MS Outlook
• Excellent verbal and written communication skills
• Experience servicing recreational boats, trailers, propulsion units and related optional equipment
• Good organization skills and able to handle multiple tasks
• Excellent customer service skills
• Ability to analyze, recommend and take action