This job has expired, please see additional jobs below
Director - Process Engineering & Continuous Improvement
QVC
West Chester, PA, United States
Job Details - this job has expired, please see similar jobs below
As the world's leading video and ecommerce retailer, QVC has a history of growth and success that goes unmatched. We are an $8.8 billion business that reaches over 300 million homes worldwide. QVC continues to grow on-line, on-air, and through mobile. Ranked as the #3 largest mobile commerce player among multi-category retailers. We are an innovative, technology-driven company that embraces corporate responsibility and is committed to our people. Located just outside of Philadelphia, our US Headquarters are in West Chester, PA.
Job Description Details
As a Director -Process Engineering & Continuous Improvement, you will lead US team of Process Engineering and Lean Six Sigma Black Belts and create comprehensive and self-sustained Continuous Improvement capabilities across the QVC, ZU, and HSN network. This position would work in close collaboration with the project engineering and ensure alignment with fulfillment center and supply chain leaders. In this role you will communicate with QVC's Supply chain leadership to understand business needs in lean management. You will be responsible for development, implementation, and updating of labor standards. Oversee the Labor Management system and ensure effective usage at all sites. Provide an input into improving productivity, quality, customer service or reducing cost and safety incidents for all US Fulfillment Operations
Job Responsibilities
Continuous Improvement
• Lead the development, deployment, support, and measurement of continuous improvement for the 13 distribution locations in the US operation.
• Lead network wide meetings for idea sharing
• Ensure the team is trained and effectively using tools such as Lean, Six Sigma, Kaizen, Root-cause analysis, 5S, Total Quality Management, Etc.
• Member of the Global QVC Continuous Improvement team
• Ensure best practices are shared across all sites.
• Develop and maintain QVC supported lean six sigma training material that can be used for yellow and green belt certification for non-exempt associates and exempt leaders.
• Deliver continuous improvement savings in excess of $1M a year.
• Coach and teach operational leaders in the business in Lean Leadership principles and practices. Develop and maintain a continuous improvement environment through coaching, training, and engagement.
Methods and Measurement
• Warrant consistency with processes and methods and standardize across all sites where applicable.
• Check that the most efficient and safest processes and methods are documented and distributed to all site (Standard operation procedures).
• Ensure the accuracy of the labour standards and that the standards reflect current conditions and best practices are shared across all sites.
• Own and administer Labour Management.
Capital Projects
• Drive innovation with respect to system and hardware improvements.
• Recognize operational issues/challenges and recommend pragmatic solutions.
• Oversee the development of capital project business cases.
• Ensure each capital project is managed effectively (one time, within budget, desired scope, with planned benefits attained)
• Participate in the capital budgeting process and actual project spend tracking.
General
• Lead this support function in effectively supporting the fulfilment centre operational teams.
• Capture business needs through communication with stakeholders in each operation area.
• Ensure all team members have a strong floor presence, and everyone has a very strong understanding of the operations at their location.
• Continually challenge the status quo and persistent digging for improvement opportunities
• Assist with budgeting, planning, resource allocations, vision definition, etc.
• Ensure comprehensive training is provided to all impacted associates for all process and project changes.
• Develop plan for lean management to meet business needs and communicate to stakeholders.
Required Qualifications
• BS degree in Industrial Engineering or Operations Research or related discipline is required or equivalent combination of education and experience.
• 10+ years of industrial engineering experience leading non-co-located teams in high volume warehousing
• Certified in Maynard Operational Sequence Technique (MOST) or Methods Time Measurement (MTM)
• Manufacturing and/or Lean Six Sigma Green or Black Belt with experience in logistics.
• Significant knowledge as a lean management and Six Sigma
• 25-40% travel required
• Excellent communication, presentation & networking skills
• Strong proven leadership and analytical skills
Preferred Qualifications
• MBA or MS preferred
• Project Management certification preferred
Director- Process Engineering & Continuous Improvement
QVC, Inc., a wholly owned subsidiary of Liberty Interactive Corporation (NASDAQ: QVCA, QVCB), is the world’s leading video and ecommerce retailer. QVC is committed to providing its customers with thousands of the most innovative and contemporary beauty, fashion, jewelry and home products. Its programming is distributed to approximately 300 million homes worldwide through operations in the U.S., Japan, Germany, United Kingdom, Italy and a joint venture in China. Based in West Chester, Pa. and founded in 1986, QVC has evolved from a TV shopping company to a leading ecommerce and mobile commerce retailer. The company’s website, QVC.com, is ranked among the top general merchant Internet sites.
QVC, Q, and the Q Ribbon Logo are registered service marks of ER Marks, Inc.
As an equal opportunity employer, QVC is committed to a diverse workforce and is also committed to a barrier-free employment process.