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Director, Cloud Foundation Services
Starbucks
Seattle, WA, United States
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Job Summary & Mission
At Starbucks, our mission is to inspire and nurture the human spirit – one person, one cup, and one neighborhood at a time. Starbucks Technologists work to achieve this mission through the use of cutting-edge technology delivered to our partners, customers, stores, roasters, and global communities.
Starbucks continues to offer the largest and most robust mobile ecosystem of any retailer in the world, with more than 13.5 million Starbucks Rewards members, eight million mobile paying customers, with one out of three now using Mobile Order & Pay, and more than $6 billion loaded onto prepaid Starbucks Cards in North America during 2016 alone. But that’s still only a small percentage of our monthly customers in the US and around the world. Come join the team that is building out our new performant, multi-tenant cloud commerce engine that will be used by hundreds of millions of customers and partners across hundreds of thousands of stores, spanning over 76 countries.
The Director is responsible for the vision and leadership of the team delivering our high-quality, reliable, and stable infrastructure technologies and security capabilities that make up the Cloud Foundation Services (CFS) platform. The team supports multiple Starbucks products, including the Unified Commerce Platform.
Summary of Key Responsibilities
• Responsibilities and essential job functions include but are not limited to the following:
• In collaboration with other Starbucks’ leaders, defines the vision, strategy and roadmap for the Cloud Foundation Services platform.
• Hires, leads and mentors a team of engineers to execute the strategic vision and direction for the platform.
• Defines and applies policies, processes and practices to ensures application and infrastructure architectural solutions are stable, secure and meet company objectives
• Supports the team and leads activities to resolve issues in a timely and accurate fashion
• Ability to effectively manage and partner with technology vendors to deliver against business objectives
• Conducts research and makes recommendations on standards, products, and services in support of the Starbucks products leveraging the cloud platform
• Communicates clearly and concisely, both orally and in writing
• Demonstrated ability to work successfully in a fast-paced and cross-functional team environment
• Ability to establish cross-functional, collaborative relationships with business and technology partners
Summary of Experience
• BS degree in Information Technology, Computer Science, or a related field
• Experience leading high performing technology teams (5+ years)
• Strong technical background and understanding in the areas of enterprise infrastructure and information security.
• Demonstrated experience implementing and managing high capacity, redundant, and mission critical environments in a production setting
• Experience with highly virtualized environments; cloud technologies, both public and private; container management and orchestration solutions. Relevant technologies include AWS, Docker and Kubernetes.
• Experience leading and developing continuous integration (CI) and continuous deployment (CD) solutions in production software settings
• Experience in system administration, network administration, and systems engineering (5+ years)
• Required Knowledge, Skills and Abilities
• Knowledge in application development and supporting a development environment, including continuous integration (CI) and continuous deployment (CD) automation. Relevant technologies include Jenkins, Concourse and GitHub.
• Knowledge and understanding of relevant legal and regulatory requirements, such as PCI, General Data Protection Regulation (GDPR), SOX, etc.
• Knowledge in databases and comfortable with various open source or cloud databases, such as Cassandra or DynamoDB.
• Excellent time management, multi-tasking, and prioritization skills
Starbucks and its brands are an equal opportunity employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. Starbucks will consider for employment qualified applicants with criminal histories in a manner consistent with all federal, state, and local ordinances.