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Director of Products, Starbucks Technology
Starbucks
Seattle, WA, United States
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Job Summary and Mission:
Starbucks continues to offer the largest and most robust mobile ecosystem of any retailer in the world, with more than 13.5 million Starbucks Rewards members, eight million mobile paying customers, with one out of three now using Mobile Order & Pay, and more than $6 billion loaded onto prepaid Starbucks Cards in North America during 2016 alone. But that’s still only a small percentage of our monthly customers in the US and around the world. Come join the team that is building out our new performant, multi-tenant cloud commerce engine that will be used by hundreds of millions of customers and partners across hundreds of thousands of stores, spanning over 75 countries. In this role, you will lead a Product Management organization that will plan, define and deliver the overarching technology strategy and roadmap for our platform.
Digital Platform & API team supports APIs that powers all of Starbucks Mobile Order and Pay business today. Global Payment, Digital Gifting, Account management, Identify and Access Management etc. This is a tremendous opportunity for someone to come in and own the product organization and drive the product strategies for the organization. This position will report to VP, Digital Platform and API.
Summary of Key Responsibilities:
• Responsible for the full lifecycle of Open API platform, through definition, planning, execution, deployment and sustainment.
• Partner with Engineering to build the technology strategy and roadmap for the platform
• Use your knowledge of cutting edge technology to inform the technical design, development and standards across new software platform
• Create and maintain core infrastructure for running digital commerce infrastructure and backend services
• Lead and follow. Use instincts and effective communication to pull people together and enable them to find solutions to challenges they encounter.
• Manage and grow a team of product managers to product leaders at Starbucks.
• Grow and apply a deep and actionable understanding about current and future customers, their needs and experiences with our products
• Have a keen sense for product tradeoffs and delivering simple and intuitive products that just work
• Work with your team to establish a program of usability testing, prototyping and research efforts to ensure that all projects are driven by user needs and business outcomes
• Have exceptional communication and presentation skills
• Drive healthy relationships with diverse teams spanning all organizational levels
• Models and acts in accordance with Starbucks mission and values.
Required Skills & Experience:
• 10+ years of experience delivering commercial cloud and backend software products and services at an enterprise scale
• 3+ years building and leading technically strong, user-centered product management teams
• Skilled at agile-based development, having experience with at least scrum and ideally Kanban or other agile methodology
• Exceptional communication and presentation skills: you can communicate conceptual ideas, engineering rationale and technical challenges both verbally and visually
• Experience working in a successful product organization, driving development from planning and design to release over multiple iterations internationally
• Experience working with distributed teams
• Experience developing digital retail products, technologies and platforms is strongly desired
• BA/BS degree in Computer Science, Engineering or a related technical field
Starbucks and its brands are an equal opportunity employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. Starbucks will consider for employment qualified applicants with criminal histories in a manner consistent with all federal, state, and local ordinances.