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Senior Scrum Master, IT
Starbucks
Seattle, WA, United States
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Job Summary and Mission
This position contributes to Starbucks success by building and leading high performing Agile scrum teams on Global Technology projects ranging from basic platform enhancements to complex enterprise product implementations and upgrades. As a servant leader, the senior scrum master partners closely with IT and business stakeholders on project planning, forms and leads the scrum team, champions continuous improvement, and partners with the project manager in the responsive delivery of solutions. The senior scrum master plays a key role in contributing to the emergence of a healthy, effective Agile Practice for project and portfolio teams.
Models and acts in accordance with Starbucks guiding principles.
Summary of Key Responsibilities
Responsibilities and essential job functions include but are not limited to the following:
• Develops a clear understanding of projects within the program portfolio, leads scrum teams with a clear understanding of business and IT context, and develops an understanding of cross-program portfolio synergies and dependencies.
• Drives the Agile-driven segments of complex, cross-functional, enterprise projects, leading multiple high performing, and often globally distributed teams.
• Works independently, without the need for day-to-day guidance.
• In partnership with the product owner, mentors/coaches scrum teams on user story sizing and acceptance criteria definition, facilitates the definition of minimal viable product, and leads continuous refinement and prioritization of the product backlog.
• In reference to Agile best practices and learnings from previous Starbucks projects, establishes the scum framework for the project and secures scrum team and management team working agreements.
• Drives development of the release and sprint roadmaps.
• Leads sprint planning and task definition, sprint execution, impediment removal and tracking, sprint review, and retrospectives.
• Partners with project and release managers in production deployment activities.
• Ensures that Agile-related project reporting, such as burndowns and status updates, are relevant, transparent, and add value.
Summary of Experience
• Experience as a scrum master in an IT or software development setting. (5+ years)
Basic Qualifications
• Minimum of three years project management experience in and IT or software development setting.
• Minimum of five years’ experience as a scrum master in an IT or software development setting.
• Scrum Master Certification required.
• Experience leading Agile scrum teams on complex, integrated platforms preferred.
• Bachelor’s Degree required; Master’s Degree in Information Systems, Computer Science, Business Administration, or Management preferred.
• Product Owner and SAFe Certifications are a plus.
Required Knowledge, Skills and Abilities
• Ability to apply knowledge of multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects and activities.
Leadership and Communication:
• Leads by example – with confidence, a positive attitude, patience, honesty and integrity, and a strong sense of commitment.
• Ability to ‘read the room’, to know what is possible and what is not, and to know how to navigate strategic planning discussions and scrum ceremonies efficiently and effectively.
• Deeply collaborative leadership style.
• Ability to engage in difficult conversations that result in positive, actionable outcomes.
• Ability to navigate complex and diverse landscapes effectively.
• Seeks and provides honest, transparent feedback.
• Ability to build and lead high-performing project teams.
• Ability to set expectations and hold individuals and team members accountable to their commitments.
• Drives decision-making that favours compromise and alignment over consensus-building.
• Good facilitation skills; ability to adapt approach to different types of engagements.
• Good written and verbal communication.
Acumen and Learning Agility:
• Deep understand of Agile scrum and other Agile methodologies.
• Proven success and experience with transitioning teams from waterfall to scrum in an enterprise IT environment.
• Deep knowledge and appreciation of Agile practices and principles, principally scrum, and experience advocating these practices and principles across cross-functional organizations.
• Clear understanding of IT program and portfolio management practices.
• Clear understanding of standards and practices for IT project lifecycle management activities and deliverables.
• Clear understanding of the technical activities executed in an IT project, including: (1) solution analysis and design; (2) enterprise, solution, and infrastructure architecture; (3) systems integration; (4) data conversion and migration; (5) environment management and build processes; and (6) deployment planning and execution.
• Clear expertise in at least one industry standard Agile-scrum tool.
• Advanced skills in the MS Office Product Suite, particularly Word, Excel, and PowerPoint.
Starbucks and its brands are an equal opportunity employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. Starbucks will consider for employment qualified applicants with criminal histories in a manner consistent with all federal, state, and local ordinances.