This job has expired, please see additional jobs below
Rep, Systems Solutions
Canon
Melville, NY, United States
Job Details - this job has expired, please see similar jobs below
Overview
The Systems Solutions Representative III will provide phone-based and web-based technical support to Canon resellers regarding product connectivity and functionality integration. This involves high end copier connectivity and functionality as well as integration of various hardware and software products, including network connectivity support for production office equipment such as imageRUNNER, imagePRESS and Varioprint devices, along with software support for uniFLOW, Therefore, IRIS Powerscan and other Canon software products.
This Customer Solutions Center, proudly achieved the “Center of Excellence” certification from BenchmarkPortal for the tenth consecutive year. One of the most prestigious certifications in the customer service and support industry, the certification honors customer service call centers that rank in the top 10 percent of call centers surveyed.
Responsibilities
Technical Support:
• Provide support for High end copier connectivity and functionality as well as integration of various hardware and software products.
• Provide Network connectivity support for production office equipment such as imageRUNNER, imagePRESS and Varioprint devices, along with software support for uniFLOW, Document Server, Therefore and other Canon software products.
• Duplicate, re-create or setup the environment within an OPEN pre-escalated framework in order to obtain information, provide a solution and/or assess the problem a customer may be experiencing and provide guidance to achieve resolution.
Document all Interactions: Document all calls into the Call Management system in order to manage callers' inquiries in the most effective and professional manner to ensure efficient follow up and timely solution.
Knowledge Sharing: Actively contribute and share information through the knowledge base for both internal and external users.
Video production: produce short “How To” videos to share through the eSupport video library to assist technicians and systems engineers complete certain tasks without having to call for assistance.
Qualifications
• A bachelor's degree is required, preferably in Computer Science, Computer Information Systems or Computer Engineering Technology with specific technical coursework.
• Certification such as uniFLOW Certified Technician preferred. Network+, Microsoft MTA (Networking Fundamentals) or equivalent a plus.
• A minimum of 2 years of relevant experience in a networking environment with a background in a technical support capacity that utilized your troubleshooting skills to provide issue resolution.
• Working knowledge of current and upcoming versions of Windows, Mac, and Linux OSs.
• Practical applied knowledge of Microsoft and standard network technologies.
• Demonstrated proficiency in setting up and diagnosing networked office/workgroup environments.
• Working application knowledge of current versions of popular commercial software packages (i.e. Microsoft Office, Photoshop, Acrobat, Adobe Creative Suite).
• Working knowledge of common networking/communication protocols
• Excellent oral and written communication skills, particularly in communicating over the phone and via email.
Company Overview
About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $36 billion in global revenue, its parent company, Canon Inc. (NYSE:CAJ), ranks third overall in U.S. patents granted in 2017† and is one of Fortune Magazine's World's Most Admired Companies in 2018. Canon U.S.A. is committed to the highest level of customer satisfaction and loyalty, providing 100 percent U.S.-based service and support for all of the products it distributes in the United States. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. In 2014, the Canon Americas Headquarters secured LEED® Gold certification, a recognition for the design, construction, operations and maintenance of high-performance green buildings.
† Based on weekly patent counts issued by United States Patent and Trademark Office. .
All referenced product names, and other marks, are trademarks of their respective owners. .
We are an EEO/AA employer. Minority/Female/Individuals with Disabilities/Protected Veterans.
#CUSA
Posting Tags
#LI-NF1 #CUSA #CBNR #DICE
Not ready to apply? Connect with us for general consideration.