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Workforce Services - Workday Specialist
iHeartMedia
San Antonio, TX, United States
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Job Summary:
CCO Technology is seeking a technologist with Workday implementation experience to join our San Antonio-based Workforce Services team as a Workday Specialist.
The Workforce Services team oversees the delivery of services that technologically enable core HR functions, including: workforce planning, recruitment and onboarding, training and development, compensation and payroll, benefits admin, employee relations, and performance management.
As a Workday Specialist on the team, you will own the admin and configuration of Workday HCM and utilize agile delivery methods to regularly release new service-enhancing features and functionality. You will monitor the execution of critical HR transactions and integrations, and be responsible for facilitating the timely resolution of service-impacting incidents.
Should consumers of live technology services run in to Workday trouble, you will be on point to provide exemplary support. Striving for continuous improvement, you will analyze data collected from support encounters to identify opportunities to better our services and user experience.
Job Responsibilities
• Understanding and assessing as-is business process workflows and user experiences
• Eliciting new business requirements and envisioning improved service offerings
• Developing detailed product requirements, data specs and acceptance criteria
• Administering the Workday platform and implementing configuration changes
• Collaborating with engineering teams to design/build/test Workday integrations
• Facilitating business stakeholder verification and end user acceptance testing
• Coordinating the production release and rollout of new features and capabilities
• Monitoring the state of critical transactions, integrations and operational jobs
• Facilitating the resolution of service-impacting production incidents
• Capturing and addressing end user service requests and support inquires
• Documenting and publishing solutions to commonly reported issues
• Implementing solutions to automate recurring operational tasks
Job Qualifications
Education and Certifications
• Bachelor’s degree in a relevant field (preferably business administration, information systems, or computer science) or comparable work experience
• Workday HCM training and certification a plus
Work Experience
• 3+ years full-time employment in technology-related roles (i.e., technology consulting, corporate IT, tech startup)
• 2+ years consulting with customers/stakeholders, understanding business needs, and prescribing Workday solutions
• 2+ years contributing to the delivery of enterprise-class business software, technology services and/or support
• 2+ years developing business requirements and technical specs at progressive levels of detail (i.e., epics, features, user stories)
• 2+ years utilizing agile delivery methods, practices, and frameworks (ie., Scrum, Kanban, FDD, Lean)
• 2+ years managing the administration and configuration of Workday HCM
• 2+ years integrating Workday HCM with other cloud-based applications and data services
Skills
• Strong organizational / time management skills, and be detailed oriented
• Excellent verbal and written communications skills
• Self-starter with a diligent work ethic and demonstrated flexibility.
• Able to multi-task and stay calm under pressure.
Competencies
• Business Acumen: Knows how businesses work; knowledgeable in current and possible future policies, practices, trends, technology, and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Process Management: Good at figuring out the processes necessary to get things done; knows how to organize people and activities; understands how to separate and combine tasks into efficient work flow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others can't; can simplify complex processes; gets more out of fewer resources.
• Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Problem Solving: Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.
• Functional/Technical Skills: Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.