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Senior Billing Design Analyst
Spectrum
Charlotte, NC, United States
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JOB SUMMARY
Responsible for all activities related to data standards and data governance in the EDW (Electronic Data Warehouse) and RDM (Reference Data Management) systems to ensure the data is complete and accurate as obtained from the Business. Position includes communicating with all levels both within the billing organization and other user departments. SQL reports will be pulled for validation of data and to support customer’s inquiries. This position ensures financial accuracy and subscriber reporting for the business within the EDW and RDM systems. Position serves as a lead guiding other analysts to ensure that all fallout is addressed by team members in a timely manner providing training as needed.
MAJOR DUTIES AND RESPONSIBILITIES
Assign new billing codes for projects to ensure data standardization.
Analyze attributes and map data from the multiple billing systems into EDW (Electronic Data Warehouse) and RDM (Reference Data Management) systems to ensure data accuracy and data governance for downstream systems.
Utilize knowledge of Charter services and products to confirm accuracy
Research fallout and update in EDW (Electronic Data Warehouse) and RDM (Reference Data Management) systems. Make corrections following established procedures to ensure accurate financial and subscriber reporting
Create SQL queries and run for validation and reporting on EDW (Electronic Data Warehouse) and RDM (Reference Data Management)
Research and respond to internal customer requests
Ensures accuracy of coding for the business
Performs routing audits to validate the accuracy of the data
Work with a large variety of teams including finance and Business Intelligence
Ability to work on multiple projects as an individual or as a team member with minimal supervision
Develop and promote standard operating procedures
Actively and consistently supports all efforts to simplify and enhance the customer experience
Train team members on software and procedures
Serves as lead to other analysts
Actively and consistently support all efforts to simplify and enhance the customer experience
Develops software requirements
Develops and documents user methods and procedures
Analyze systems for ongoing performance improvements at user and system levels
Provide support for complex issues, mass adjustments, reporting, interfaces, security, environments, outage and trouble ticketing
Respond to requests made via Change Request Management, Issue Management and On-site support
May support processing of lockbox tapes; work with Billing Representatives on keying-in backlog and process measurement
Support MECC and Gateway.
Perform other duties a requested by supervisor.
Consistent high team performer, while mentoring and setting a solid team example.
Extended knowledge base of the biller ranging, but not including taxation, cards, provisioning, payments, other department processes, etc.
Be able to support reporting and query needs.
ICOMS/CSG knowledge Required
REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
Strong Communicator (written and verbal): ability to read, write, speak and understand English
Skills/Abilities and Knowledge
Ability to analyze and interpret data
Ability to communicate with all levels of management and company personnel
Ability to handle multiple projects and tasks
Ability to maintain confidentiality
Ability to make decisions and solve problems while working under pressure
Ability to show judgment and initiative and to accomplish job duties
Ability to work independently
Knowledge of industry requirements used to support end user cable, data, and telephony billing
Ability to work extended hours.
Knowledge of systems used by Cable and/or Telecommunications industries to support billing, customer services, and accounting activities
Proficient in Microsoft desktop products including Access, Word, Excel, Power Point, and Project Ability to work independently
Education
BA/BS in Information Technology, Computer Science, or related field or equivalent work experience.
Related Work Experience
7-10 years experience in supporting, testing and documenting various information technology systems including end-user cable, high-speed data, and telephony billing systems
WORKING CONDITIONS
Office environment