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Senior Manager, Experience Strategy
Razorfish
Austin, TX, United States
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Fancy joining a global organization that is revolutionizing the digital landscape? Today, as clients across industries are moving from digitally extending their businesses to placing digital at the core, Publicis Sapient has an unprecedented opportunity to help them succeed.
We’re searching for a Senior Experience Strategist to join our East coast team to sell, design and lead strategy engagements that lead to innovative and connected offerings for our clients and their customers. This role will participate in all phases of strategy, from context framing to the development of roadmaps and design, and ongoing consultation. This role will also support local leadership in the Experience Strategy discipline.
Responsibilities:
•Provide senior-level consulting, planning, and leadership of experience strategy projects
•Articulate and frame a client’s business problem and the business value of recommendations, initiatives, solutions and/or phases of a strategic roadmap
•Define the value web/ecosystem which best frames client problems and opportunities from the perspective of customers/partners
•Leverage a breadth of experience in business strategy, customer insight, market insight, design, business analysis, and technology into actionable strategy and execution–the role is that of an integrator of different perspectives from across a team
•Advocate customers and the “experience” in conversations with cross-disciplinary teams, company leaders and analysts to grow the influence of experience thinking
•Participate in developing new business, identify organic growth opportunities within projects and existing client relationships
•Synthesize information quickly, and apply this deftly through a combination of wisdom, foresight, and experience
•Facilitate meetings, working sessions and workshops with sensitivity to client and team needs
•Manage key tracks of work (including other individuals) in accordance with established budget, work plans and quality standards
•Contribute to thought leadership internally, in the form of practice development with the global Experience Strategy and Retail teams and externally, through presenting and publishing
Job Requirements:
•8-12 years of experience developing strategies for new/evolved connected services and products; 4+ years project leadership experience
•Experience in retail and eCommerce, either at an agency or consulting firm, or at a retailer
•Expertise in disciplines of strategy; research a plus
•Extensive knowledge of, and experience with, a range of (digital) user experience methods and tools, e.g. Experience Mapping/Modeling, customer type creation, prioritization, business case development, etc.
• Expertise in analysis of research (and research findings) and their use in driving qualified thinking, strategy development and briefing
•Proven ability to handle large-scale, complex systems projects
•Must be able to articulate design concepts, strategies and roadmaps clearly through exceptional oral and written communication skills; good presenter and great listener
•Successful record of developing relationships with clients, colleagues and partners
•Successful record of contributing to business development and revenue generation
•A self-starter with an entrepreneurial spirit with vision and leadership to help facilitate change within a team and the industry
•Travel required (65%)
Education
•Bachelor’s degree required, or equivalent military experience
•Master’s degree in design, marketing, business, social science or other relevant graduate degree is preferred
Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally-enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering and problem-solving creativity. As digital pioneers with 20,000 people and 53 offices around the globe, our experience spanning technology, data sciences, consulting and customer obsession – combined with our culture of curiosity and relentlessness – enables us to accelerate our clients’ businesses through designing the products and services their customers truly value.