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Coordinator, Telecom Help Desk
Tribune Company
Chicago, IL, United States
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Overview
Tribune Broadcasting Corporate has an immediate opening for a Support Desk Analyst.
Responsibilities
• Manage Tribune internal telecom help desk, serving internal clients (Tribune employees acting as telecom managers for each Business Unit within the company) and acting as the first line / primary initial point of contact for Tribune telecom supplier
• Manage Tribune account portals across telecom suppliers
• Build and maintain strong working relationships with all internal and external stakeholders
• Become expert in Tribune telecom policies and enforce adherence across the company, particularly at the point of equipment/service ordering
• Become expert in, and advise clients on, Tribune service plans, equipment options, etc. across suppliers
• Help shape processes and best practices for telecom management at Tribune; own associated documentation, ensuring it is produced and kept current
• Work with internal stakeholders to ensure ServiceNow portal is maintained and updated as necessary
• Work with internal and external stakeholders to ensure reporting is accurately produced and delivered on a timely basis; produce adhoc reporting as requested by leadership
Qualifications
• Required
◦ Strong organization skills and attention to detail
◦ Strong interpersonal skills and a client service-oriented mindset and approach
◦ Strong writing ability (most correspondence with clients and carriers is expected to be written)
◦ Layman’s understanding of and interest in wireless and wireline technology and concepts; deeper experience a plus but not required
◦ Working knowledge of Excel; willingness to become proficient in intermediate / advanced spreadsheet, database, and reporting concepts with appropriate guidance
• Helpful
◦ Previous help desk or other customer service experience a plus
◦ Previous exposure to ServiceNow or other help desk ticketing software a plus
◦ Previous experience with reporting a plus
Equal Employment Opportunity
Tribune Media Company (NYSE: TRCO) is home to a diverse portfolio of television and digital properties driven by quality news, entertainment and sports programming. Tribune Media is comprised of Tribune Broadcasting's 42 owned or operated local television stations reaching approximately 50 million households, national entertainment cable network WGN America, whose reach is more than 77 million households, and a variety of digital applications and websites commanding 54 million monthly unique visitors online. Tribune Media also includes Chicago's WGN-AM, the national multicast networks Antenna TV and THIS TV, and Covers Media Group, an unrivaled source of online sports betting information. Additionally, the Company owns and manages a significant number of real estate properties across the U.S. and holds a variety of investments, including a 31% interest in Television Food Network, G.P., which operates Food Network and Cooking Channel.
Tribune is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.