This job has expired, please see additional jobs below
Representative, Customer Service
Canon
Mt. Laurel, NJ, United States
Job Details - this job has expired, please see similar jobs below
Overview
The Customer Service Representative I is responsible to provide professional, courteous, responsive and accurate service to our customers that is in harmony with the Canon Brand image.
The hours for the position at 10:30am to 7:00pm EST
Responsibilities
• Entry level position with minimal years (2 years or less) of call center experience
• Process terminations and submit tickets when needed for waivers in order to close out buyout keep, upgrade, upgrade to returns and credit/rebills in a timely and efficient manner.
• Ability to make sound, factual based timely decisions to provide extraordinary service experience with customers.
• Ability to understand and carry out business strategy/goals consistent with your position level in order to achieve target results.
• Answering incoming phone calls, emails and mail along with any additional internal requests in order to meet SLA.
• Provide routine customer service billing support including, but not limited to: explaining billing statements to customers, taking customer payments, handling collections issues, insurance, property tax and sales tax , issuing credits, handling changes of service, perform basic troubleshooting procedures, recording customer contact information and details of interactions while maintaining customer portfolio integrity.
• Practices customer focus, collaboration and communication with team including management and minimizes distractions (i.e. Excessive non business related conversations including personal cell phone usage, internet, etc.)
• Projecting and maintaining a positive and professional attitude and being adaptable to changes as needed
• Being punctual (i.e. Arriving and being ready to work by start time of the scheduled shift, arriving to meetings on time and notifying management if associate will be tardy).
Qualifications
• Strong soft skills Clearly conveying information and ideas both verbally and in writing, through a variety of media, to individuals or groups in a manner that engages the audience and helps them understand and retain the message
• Understands processes and procedures and performs complex task
• Effective and efficient handling of customer transactions in real time including, but not limited to: working simultaneously with multiple software applications; immediate/direct keyboarding into customer service information systems; consistently following up on promises and commitments on a timely basis.
• Understand the dynamics of the team; actively work to improve communication to internal customers. Develop trust.
• Manage cases in salesforce with the ability to obtain and understand root causes and work with internal and external (CUSA, Dealers) partners to bring timely resolution to any & all cases
• Follows all company and departmental policies
Company Overview
About our Company - Canon Financial Services, Inc. (CFS) is a wholly-owned subsidiary of Canon U.S.A., Inc.
About Canon U.S.A., Inc.
Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $36 billion in global revenue, its parent company, Canon Inc. (NYSE:CAJ), ranks third overall in U.S. patents granted in 2017† and is one of Fortune Magazine's World's Most Admired Companies in 2018. Canon U.S.A. is committed to the highest level of customer satisfaction and loyalty, providing 100 percent U.S.-based service and support for all of the products it distributes in the United States. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. In 2014, the Canon Americas Headquarters secured LEED® Gold certification, a recognition for the design, construction, operations and maintenance of high-performance green buildings.
† Based on weekly patent counts issued by United States Patent and Trademark Office. .
All referenced product names, and other marks, are trademarks of their respective owners. .
We are an EEO/AA employer. Minority/Female/Individuals with Disabilities/Protected Veterans.
#CFS
Posting Tags
#LI-KM1#CFS #CBKMS
Not ready to apply? Connect with us for general consideration.