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Manager Employee Relations
Comcast
Richmond, VA, United States
Job Details - this job has expired, please see similar jobs below
Job Summary:
Responsible for development and implementation of Employee Relations
policies and practices. Conducts internal audits of employee relations
issues to identify possible violations and makes recommendations of
appropriate actions to resolve issues. Designs, plans, and implements
Employee Relations programs, policies, and guidelines to promote and
enhance employee satisfaction. Manages team which may include exempt and
non-exempt employees. Serves as subject matter and provides guidance to
employees as required. Develops processes and procedures to drive
department efficiencies. Assists in development and meeting of
departmental budget.
Employees at all levels are expect to:
• Understand our Operating Principles; make them the guidelines for how
you do your job
• Own the customer experience-think and act in ways that put our
customers first, give them seamless digital options at every touchpoint,
and make them promoters of our products and services
• Know your stuff-be enthusiastic learners, users and advocates of our
game-changing technology, products and services, especially our digital
tools and experiences
• Win as a team-make big things happen by working together and being
open to new ideas
• Be an active part of the Net Promoter System-a way of working that
brings more employee and customer feedback into the company-by joining
huddles, making call backs and helping us elevate opportunities to do
better for our customers
• Drive results and growth
• Respect and promote inclusion and diversity
• Do what's right for each other, our customers, investors and our
communities
Core Responsibilities:
• Provides guidance support and training to managers and employees on
employee relations issues.
• Conducts prompt, thorough investigations in response to employee
complaints. Identifies, recommends, and oversees implementation of
appropriate actions to accomplish resolution of employee concerns.
• Provides support to management on organization structure, succession
planning, and employee development initiatives.
• Identifies, recommends, and oversees implementation of appropriate
actions to accomplish resolutions of employee concerns.
• Conducts employee focus group sessions, employees surveys, and
interviews to obtain employee feedback. Identifies employee concerns and
monitors overall employee satisfaction. Partners with leadership and
employees to develop and implement action plans.
• Identifies and addresses turnover trends and develops initiatives to
increase retention of skilled talent.
• Maintains appropriate records of investigations.
• Consistent exercise of independent judgment and discretion in matters
of significance.
• Coaching and counseling senior leadership regarding workforce environment opportunities
• Implementation of programs and action plans to impact organizational culture
• Identifies and diagnosis workforce engagement opportunities
• Presentation ofanalytics to senior leadership
• Regular, consistent and punctual attendance. Must be able to work
nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.
Job Specification:
• Bachelors Degree or Equivalent
• Arts & Humanities
• Human Resource Certification Institute (HRCI)
• Generally requires 6-9 years related experience
Comcast is an EOE/Veterans/Disabled/LGBT employer