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Billing Customer Care Specialist
CenturyLink
Broomfield, CO, United States
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CenturyLink (NYSE: CTL) is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink for more information.
Job Summary
Acts as the principal billing coordinator for a pooled customer base. Analyzes and resolves all billing related issues for pooled customers. Recommends solutions to billing issues and may implement agreed upon solutions with the customer and internal departments. Works cross functionally with sales, customer service managers, and service delivery teams to correct systems, invoices, and improve the customer experience.
Job Description
Acts as the principal billing consultant for pooled customer base. Analyzes and resolves all
billing related issues for pooled customers. Works cross functionally with sales and service delivery teams to correct systems, invoices, and improve the customer experience.
Collaborates with the customer, sales, and other internal departments to resolve routine billing related issues, such as any billing inquiry & dispute issues within the customer's established service level agreements. Researches and resolves customer disputes relating to issues such as incorrect rates, tax/surcharge and disconnect, issues. Consults with managers or senior staff members on non-routine issues.Engages other teams as necessary in order to bring disputes to resolution by submitting rate information or order requests for billing correction within established parameters. Provides status updates to billing management for aging tickets and other reports as requested.
Qualifications
Preferred Education, Skills and Experience
Education and Experience
• Experience: 2 yrs
• Education Level: High School/GED. Associate degree preferred.
• Field Of Study: General
• A combination of education and experience is acceptable: Yes
• Attention to detail with good organizational capabilities.
• Ability to prioritize with good time management skills.
• Good customer service skills
Knowledge, Skills or Abilities Associate degree preferred. Field Of Study: Finance/Accounting/Telecom. 1-2 years experience in a telecommunications billing environment. Must be knowledgeable with MS Office Suite, primarily Microsoft
Excel. Excellent analytical, communication (verbal and written) and organizational skills. Ability to prioritize issues in an timely, efficient manner and manage a cyclical workload. Ability to understand and utilize multiple systems for billing and dispute management. Must be proactive, detailed orientated, and work in a fast
Education
High School Diploma or Equivalent in General Studies
EEO Statement
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Disclaimer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.