This job has expired, please see additional jobs below
Operations Manager – Global SMB Advertising Team
Spotify
New York, NY, United States
Job Details - this job has expired, please see similar jobs below
We are looking for an excellent Operations Manager to join as a member of Spotify’s advertising platform team working with global small and medium-sized (SMB) advertisers and API partners.
You will be leading the overall strategy and execution of our advertiser account services operational processes. You will develop the systems and tools that will enable our SMB advertising team & API partners to serve advertisers successfully at scale around the world. You will also partner with internal teams such as customer support, finance, payments, legal and others to develop and scale the internal processes required to accelerate the continued growth of our SMB advertiser platform and API partnerships.
What You’ll Do
• Own cross-functional business and operational workstreams in partnership with key stakeholders across Legal, Accounting, Tax, FP&A, Product, Marketing and Sales Leadership
• Own business reporting metrics and analytics
• Lead global operations team members
• Lead our inbound call, email and online chat support systems
• Create and administer the team’s CRM process and rules
• Build the internal systems to process ad approvals, finance approvals and other standardized account support functions
• Develop online resources for advertisers to self-serve their account support needs
• Establish quality assurance processes and oversight
• Project lead additional operational initiatives on an as-needed basis
• You’ll be working from our New York City office
Who You Are
• You’ve led business and/or financial operations for a b2b tech organization, preferable within the online advertising industry and in multiple global markets
• You have meaningful experience launching and scaling business-to-business (b2b) customer support tools and systems
• You have advanced skills with Excel and CRM and comfortable with SQL queries
• You’re willing to roll up your sleeves to do what’s needed done. You’re passionate about joining a startup within a larger global organization
• You are experienced with establishing relationships with both internal and external business partners
• You love building systems, processes and tools. You’re constantly thinking “How can we do with this more efficiently at global scale?”
We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users and our creators. This is something we value deeply and we encourage everyone to come be a part of changing the way the world listens to music.