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Office Operations Supervisor
Creative Artists Agency
New York, NY, United States
Job Details - this job has expired, please see similar jobs below
The Role
CAA is seeking an Office Operations Supervisor to join the New York office. This role will oversee all activities and operations in the Mailroom, while helping to promote an overall image of excellence through a strong work ethic, leadership by example, and the consistent delivery of excellent customer service.
Responsibilities
• Manage day-to-day office services and logistics for busy, fast-paced 4-floor office
• Hands-on management & training of approximately 10-person staff to maintain a standard of excellence
• Create and update weekly staff schedule
• Oversee all mailroom functions: mail sorting & delivery, shipping/receiving, copying, DVD burning/labeling, errands, stocking supplies, client requests, etc.
• Establish and manage organizational system for mailroom, pantries, supply closets inventory and off-site storage facilities
• Oversee conference room and meeting setups
• Prioritize and delegate all daily tasks and special assignments
• Responsible for invoice approvals & petty cash
• Ensure the highest level of client service and confidentiality at all times
Qualifications
• Minimum 5 years of previous supervisory experience in an office/corporate environment
• Experience working in an extremely fast paced, client service environment
• Bachelor’s degree preferred
• Must be able to monitor, coach, and assess performance of staff to make improvements
• Ability to create a culture of excellence, and nurture and inspire staff
• Strong customer service, interpersonal and communication skills
• Extremely high level of attention to detail
• Proactive team player
• Ability to project manage, prioritize tasks and complete duties in a timely fashion
• Ability to multi-task, prioritize, problem solve and remain flexible under pressure
• Proficient in MS Office (Outlook, Word, Excel)
• Knowledge of business office machines, i.e. printers, copiers, computers, multi-line phones