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Business Analyst
Spectrum
Maryland Heights, MO, United States
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JOB SUMMARY
Responsible for managing the successful development and execution of data-driven financial reporting and data analysis. Serves as a liaison to the leadership communities and provides technical solutions in support of business efforts to acquire new customers and enhance the existing customer experience.
Manages data reporting tools and developing/delivery of reports. Reviews and analyzes all data to develop and execute support plans to gain access to new sources of data for analysis. Acts as liaison to Business Planning, IT, and BI on all data projects and database support issues.
MAJOR DUTIES AND RESPONSIBILTIES
Actively and consistently supports all efforts to simplify and enhance the customer experience.
• Analyzes and interprets complex data and provides recommendations to the management team.
• Provides system subject matter expertise and utilizes EDW, CSG, Excel, Pivot Tables, Khalik programs for database management reporting.
• Acts as a liaison to the Business Planning team in support of monthly financial reporting summaries and forecast trends related to department budget process.
• Provides oversight of complex data management, including reviewing, analyzing; providing solutions and visibility of this data to department leadership.
• Identifies and communicates significant customer and revenue trends for the management team to assist in achievement of business goals.
• Identifies and communicates significant customer churn drivers and trends for management team to determine course of action to assist in achievement of business goals.
• Provides high level data and recommendations for the development of companywide incentive programs.
• Tracks weekly results and provides final analysis data of program results.
• Provides additional data analysis, forecasting and development of ad hoc reports as required.
• Provides data and recommendations for the development of channel specific incentive programs.
REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
• Ability to read, write, speak and understand English
• Ability to extract data and write queries
• Ability to analyze and interpret data from multiple sources
• Ability to communicate orally and in writing in a clear and straightforward manner
• Ability to prioritize and organize effectively
• Expert technical knowledge of multiple software and databases (i.e. Excel, Microsoft Word or CSG, Khalik, and EDW)
• Extensive knowledge of data analysis, and related functions
• Proficiency in preparing executive level reports
• Education
• Bachelor’s degree in Business or related field or equivalent experience
Related Work Experience
3 - 5 years Data analyst work experience
PREFERRED QUALIFICATIONS
Skills/Abilities and Knowledge
Knowledge of cable television industry
WORKING CONDITIONS
Corporate Business Environment