This job has expired, please see additional jobs below
Customer Care Coordinator
Meredith
Stamford, CT, United States
Job Details - this job has expired, please see similar jobs below
Job Title
Customer Care Coordinator
Synapse. Like the powerful connections in the brain we take our name from, we too make powerful connections.
For over 20 years, we have connected people with their passions, products with engaged customers, and our multi-channel clients—including some of the world’s largest consumer brands—with innovative marketing programs.
At Synapse, we employ over 170 professionals whose sole focus is creating, executing, and sustaining winning marketing programs tailored to our clients. Our programs leverage powerful brands to help our partners achieve their marketing objectives, strengthening their customer relationships and their bottom lines.
At Synapse, you’ll work with impressive minds, enjoy great perks, and be a part of a unique company culture. If you’re passionate about writing your own story and growing ours, we’d like to hear from you.
The job:
The Customer Care Coordinator’s primary responsibility is to ensure a positive customer service experience for our customers and clients. You will accomplish this by making sure our vendors are meeting expectations, our processes are documented and being followed, our projects are on track, our agents have the knowledge and tools to do their jobs, and by communicating effectively.
You will:
• Ensure that every customer and client contact with our Customer Care Team is a positive experience
• Proactively seek innovative ways to enhance customer satisfaction
• Handle escalated customer phone calls at the corporate level
• Research and respond to escalated agency, customer and client inquires
• Audit customer service case work
• Monitor customer phone calls
• Ensure vendors are meeting or exceeding key performance metrics:
• Review and interpret vendor reports – take action on anomalies and/or issues
• Monitor vendor performance and take action to correct any identified issues
• Identify vendor knowledge gaps and/or training needs
• Contribute to the development and maintenance of processes, reports, and training materials
• Improve operating efficiencies
You have:
• Excellent verbal and written communication skills
• Strong organizational and prioritization skills
• Ability to work well under pressure in a fast-paced environment
• Ability to learn new systems quickly
• Excellent multi-tasking ability
• B.A. or B.S. degree
• Customer relations experience is preferred
It is the policy of Meredith to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Meredith will provide reasonable accommodations for qualified individuals with disabilities.
Meredith participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees.