This job has expired, please see additional jobs below
Order Management Coordinator (Renewal)
Comcast
Centennial, CO, United States
Job Details - this job has expired, please see similar jobs below
Military Experience Welcome!
Benefits for New Hires start Day 1.
Job Summary:
Responsible for the administration and coordination of Business Class customer orders from order submission through installation. Works with moderate supervision/guidance. Is accountable for individual results and impact on team.
Employees at all levels are expect to:
-Understand our Operating Principles; make them the guidelines for how you do your job
-Own the customer experience-think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services
-Know your stuff-be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences
-Win as a team-make big things happen by working together and being open to new ideas
-Be an active part of the Net Promoter System-a way of working that brings more employee and customer feedback into the company-by joining huddles, making call backs and helping us elevate opportunities to do better for our customers
-Drive results and growth
-Respect and promote inclusion and diversity
-Do what's right for each other, our customers, investors and our communities
Primary Responsibilities:
-Review and process Contract renewals for LOB Additions and Removals on already active customers
-Responsible for processing partial disconnect renewals that have VDR's (Voluntary Disconnect Requests)
-Responsible for processing account restarts for customers that have been disconnected and need their services restored
Core Responsibilities:
-Ensure contracts meet all submission criteria and compliance requirements and approve or reject contracts as appropriate.
-Review contract and validate services with customer to ensure accuracy.
-Proactively identify opportunities for improvement in processes and procedures and recommend solutions.
-Responsible for orders that require an advanced technical knowledge
-Supports multi-location customers with multiple services at each location.
-Serve as primary interface with identified customer IT/technical personnel/vendor/VAR.
-Navigate through multiple systems to build, track, and monitor orders.
-Interface with various levels of sales, operations, engineering, and other functional groups to ensure order flows appropriately.
-Meet scorecard productivity/quality metrics.
-Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
-Other duties and responsibilities as assigned.
Job Specification:
-High School or Equivalent
-Generally requires 2-5 years related experience
Comcast is an EOE/Veterans/Disabled/LGBT employer