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HR Services Coordinator - Recruitment
Discovery Communications
Knoxville, TN, United States
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Position Summary
The Human Resources Services Coordinator is responsible for front line (Tier 1), direct contact with customers and internal support of HR partners within a digitally native environment. Responsibilities include answering of employees’ inquiries through the HR Portal and case management system, troubleshooting questions related to the Tier 1 administration of benefits, compensation, HRIS and Case Management systems functionalities. The Human Resources Services Coordinator will partner and collaborate with other members of the HR Operations team to determine escalation protocols to ensure compliance within all operational SLAs.
Responsibilities
1. Answer HR customers’ (employees, vendors, business partners, managers, etc.) questions regarding benefits, payroll, taxes, absence, time, compensation and HRIS Administration.
2. Serve as front line, Tier 1, administration for employee requests ensuring exceptional customer service satisfaction.
3. Document all inquiries, issues and transactions using the case management system
4. Serve as departmental liaison with recruiting and HR Business Partners regarding open and available positions.
5. Serve as departmental point of contact for recruiting to schedule and administer candidate interviews.
6. Coordinate the planning, development, and implementation of consistent position management processes to release positions for hire.
7. Administer leave of absence information/eligibility to inquiring employees and triage cases to appropriate HR Services Specialist for leaves management
8. Serve as front line benefit administration, answering questions regarding benefit plans while escalating questions to HR Services Specialist and HR Operations management as needed.
9. Maintain and ensure compliance with organizational approval guidelines for hiring processes; review position transactions for accuracy and conformity to policy guidelines.
10. HRIS research/troubleshoot on a variety of areas such as HCM, benefit, payroll, compensation, performance management, absence management, time, workflow processes, security set up, integration and case management system
11. Design and develop reports, queries and extrapolate data/information
12. Participate in projects and initiatives to improve processes and drive efficiency
13. Achieve performance measures and adhere to established SLA requirements
14. Perform other responsibilities as assigned, which may become essential to the position
Requirements
• Bachelor Degree in HR / business / or related field; or equivalent work experience
• Minimum one year at the HR experience, preferably within an HR operations team, service provider and/or shared services environment
• Knowledge and understanding of leave and benefit administration
• Knowledge of HR Systems (SAP, Workday, etc.)
• Knowledge of case management systems (ServiceNow)
• Strong verbal/written communication skills, organization skills, detail-oriented, yet able to analyze and recommend alternatives
• Ability to prioritize and address competing demands; multi-tasking capacity critical
• High degree of respect for the confidentiality and sensitivity of HR and payroll data
• Proficient in MS Office Suite (Excel, Word, Powerpoint, Visio, etc.)
• Must be able to demonstrate ability to learn and understand various computer systems
• Must possess the ability to work effectively within a fast-paced environment
• Must have the legal right to work in the United States