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Senior Customer Success Manager
Integral Ad Science
Chicago, IL, United States
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We’re looking for an experienced and highly motivated Senior Customer Success Manager to join our team. The Senior Customer Success Manager will partner with Sales and Client Services to successfully onboard, retain, grow and engage at a high level with priority client accounts. The primary focus of this role is to shorten time to value realization, cement strong relationships with key senior level stakeholders, and ultimately achieve renewals for our most valued accounts.
Senior Customer Success Managers build comprehensive knowledge of the verification and analytics space within the advertising industry and use this knowledge to support and advise clients’ digital media strategies. This role will suit an experienced Customer Success Manager who is passionate about making an impact, driving ROI for their clients, and forging strong high-level relationships with agencies and marketers directly.
What you’ll do:
• Oversee the lifecycle and all aspects of client health including on-boarding, value realization, and renewal, while spearheading further adoption of IAS services for several highly strategic accounts
• Master thorough knowledge of IAS products and services to ensure the timely and successful delivery of our solutions, according to the needs and objectives of each client.
• Act as the lead point of contact/account owner for all matters specific to assigned clients, providing problem resolution and escalations in a timely manner.
• Own client meetings, including presenting product training, data analysis, strategic business reviews and additional engagement modules.
• Develop a trusted advisor relationship with key client stakeholders and executive sponsors, fostering regular, impactful engagement.
• Understand client goals and communicate and advocate for clients’ needs internally.
• Identify at risk opportunities and work with internal and external stakeholders to build and enact solutions.
• Work with Client Services, Sales, Product Marketing, and Finance to create best-in-class service experiences for all clients.
• Act as a thought leader within the larger Customer Success team to share industry learnings and demonstrate best practices
What you’ll need:
• 8+ years in a client-facing role
• A service-oriented ethos with a strong business mindset and the ability to create strategic plans.
• A thorough understanding of AdTech, SaaS, or MarTech customer success models
• Experience managing, consulting, and negotiating with clients with an excellent track record of retaining and growing a portfolio.
• Strong analytical skills, with the ability to identify business issues, analyse data, draw conclusions, and develop actionable recommendations.
• Exceptional organizational skills, with a proven track record of successfully managing projects to completion and precise attention to detail.
• Comfortable in a fast-paced, entrepreneurial, and rapid-growth environment. Ability to work independently as well as part of a team.
• Salesforce proficiency
About Integral Ad Science
Integral Ad Science (IAS) is a global technology and data company that builds verification, optimization, and analytics solutions to empower the advertising industry to effectively influence consumers everywhere, on every device. We solve the most pressing problems for brands, agencies, publishers, and technology companies by verifying that every impression has the opportunity to be effective, optimizing towards opportunities to consistently improve results, and analyzing digital’s impact on consumer actions. Built on data science and engineering, IAS is headquartered in New York with global operations in ten countries. Our growth and innovation have been recognized in Inc. 500, Crain’s Fast 50, Forbes America’s Most Promising Companies, and I-COM’s Smart Data Marketing Technology Company. IAS was also named to Crain’s Best Places to Work in NYC for the past four years, Great Companies to Work For in NYS, and AdAge's list of Best Places to Work in the US the past two years.
Equal Opportunity Employer:
IAS is an equal opportunity employer, committed to our diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply.
Attention agency/3rd party recruiters: IAS does not accept any unsolicited resumes or candidate profiles. If you are interested in becoming an IAS recruiting partner, please send an email introducing your company to recruitingagencies@integralads.com. We will get back to you if there's interest in a partnership.