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Revenue Assurance Lead Analyst
US Cellular
Chicago, IL, United States
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The Revenue Assurance Lead Analyst is responsible for co-ordinating the activities performed by Senior Analysts to support the review, analysis, solution definition, authorization and implementation of requests submitted into the Enterprise Catalog (EPC) intake process. The role directly supports the RA Manager in priotizing and managing requests within the defined timelines of the EPC intake process. The role provides guidance and direction to the Senior Analysts to ensure that deadlines are understood and agreed to and that tasks are completed accurately and on time. The role is charged with supporting the Senior Analysts in triaging and resolving issues and escalations that arise during the process. The Lead Analyst role will provide coaching and feedback to the Senior Analysts and proactively identify opportunities for process improvement and associate development. The role will serve as a Revenue Assurance subject matter expert for the EPC intake process and enterprise initiatives. This role is key in supporting the successful implementation of business iniatives with minimal negative impact to associates, customers or revenue.
• Lead the planning and execution of revenue assurance activities needed to support the implementation of EPC micro releases.
• Serve as the Revenue Manager’s right-hand person providing support in work load management, staffing and other administrative matters.
• Review EPC intake requests and efficiently allocate resources to manage associate workload.
• Analyze EPC intake requests, EPC production defects and RLC defects and determine priority for implementation.
• Review and approve test cases for items scoped into EPC micro releases.
• Provide direction to senior analysts.
• Lead efforts to improve processes and enhance system tools.
• Lead cross functional requirements and solution definition sessions with key business partners.
• Represent revenue assurance in EPC review board meetings.
• Communicate micro release status updates to primary stakeholders including voting Directors on the EPC Review Board.
• Lead other ad hoc requests and projects as required.
• Work with key stakeholders across the EPC intake process to ensure proper controls and approvals are in place.
• Proactively identify and assess internal control weaknesses in Revenue Assurance processes.
• Establish and cultivate working relationships with internal clients across the organization. Foster consistent positive client satisfaction by: 1) establishing service level agreement(s); 2) following through with agreed upon terms; 3) maintaining open channels of communication; and 4) conducting periodic formal and informal client satisfaction assessments based on performance metrics defined in SLAs.
• Be a change agent and engage in continuous process improvements to ensure that revenue assurance processes are effective, reliable and customer driven.
• Provide mentorship and guidance to other analysts on the team.
• Ensure RA training materials and process documentation are current. Redesign/update where necessary.
• Provide on-call support on rotational basis.
• Bachelors Degree required
• Minimum of 5 years work related experience in finance or billing systems
• Wireless billing and network systems experience preferred.
• Amdocs CES system experience preferred.
• Experienced in data and systems analysis.
• Proven communication and interpersonal skills.
• Ability to quickly assimilate business and technical information.
• Strong project management skills with an ability to prioritize and drive work activities, manage logistics and tactical details.
• Knowledge of business analysis and requirements gathering methods and tools.
• Demonstrated critical thinking and analysis skills.
• Excellent written and verbal communication skills.
• Navigates change by adapting to new information, changing conditions, or unexpected obstacles.