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Equipment Repair & Quality Control Specialist
PSAV
Honolulu, HI, United States
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Position Overview
Facilitate, supervise, and conduct regional repair of PSAV owned equipment. Support equipment transportation, scanning, tracking, internal billing and other warehouse functions. Responsible for implementing & overseeing daily and quarterly equipment repair and quality control (QC) processes. Conducts product research, performs random and planned quality control checks on regional equipment. Purchases shop related items and provides reporting as necessary on key repair metrics.
Key Job Responsibilities
Equipment Maintenance & Repair:
Perform technical & cosmetic repair and maintenance on PSAV equipment and road cases. Support all Quality Control processes and procedures. Maintain relationships with vendors and order necessary parts to complete repairs. Visit PSAV hotel locations to inspect gear and identify items in need of repair. Establish and provide reporting on key repair metrics and ROI.
Customer Service:
Provide excellent service and strive to exceed the expectations and needs of internal and external customers. Maintain positive relationships with PSAV hotel teams through effective communication and satisfactory service.
Equipment Handling and Tracking:
Pick, scan, and stage outgoing equipment for transport. Sort, scan, and perform QC on incoming equipment. Re-shelf equipment after gear is sorted and QC process completed. Utilize Helios software to manage pick lists and track equipment orders. Perform annual physical inventory of equipment. Load and unload equipment from vans, trucks, and tractor-trailers. Assist with equipment deliveries or on show site as directed. Clean and straighten warehouse.
Systems Knowledge:
Understands company processes, follows procedures and completes systems entry and paperwork accurately. Interact with other staff, internal customers, and outside vendors. Manage system generated pick-lists & order entry as necessary.
Required Experience:
• High School diploma/GED
• Ability to lift over 50 lbs independently
• 1-2 years technical repair experience, preferably in the audio visual industry
• Ability to take direction & communicate with managers and subordinates
• Organizational skills