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Ride Operations Supervisor
Six Flags Entertainment Corporation
Eureka, MO, United States
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Job Description
Job Summary:
This leadership position will drive results by overseeing the Ride Operations team to ensure the safe, clean and efficient operation of the park. Provide leadership, training and guidance to the team to provide an exceptional experience to Guests and team members. Serve as a key member to the strategic planning, fiscal management, team development and support of events and activities that further the objectives and goals of Six Flags St. Louis.
Duties and Responsibilities
• Oversee all operational functions related to the safe and effective operation of Ride Operations.
• Responsible for affecting overall guest satisfaction by championing guest service programs and initiatives.
• Train and motivate teams to support and provide Friendly, Clean, Fast and Safe service to Guests and team.
• Ensure that proper staffing levels are maintained by recruiting, interviewing and retention programs.
• Monitor and ensures compliance with all aspects of the Rides training and safety program to include in-service training and ensures 100% compliance with all Six Flags Standard Operating Procedures.
• Interface with the Maintenance division to maximize safety and maximize the Guest ride experience.
• Responsible for maintaining a "Total Safety" culture for both Guests and Team Members.
• Willingness to cross train and assist with projects to meet the objectives of the Operations division.
• Supervise pre-opening, clean up and post season shutdown.
• Maintain supervision of park rides to ensure cleanliness, safety, service capacity and efficiency.
• Management of scheduling programs to ensure Guest service and efficiency of operations.
• Responsible for management of area budget and forecasting.
• Responsible for downtime efficiencies.
• Responsible for Operations-in-Charge duties
Preferred Qualifications:
• 3+ years of progressive leadership experience in Ride Operations, theme park or similar operations.
• College degree in Business, Management and/or equivalent leadership experience.
• Strong leadership and communication skills, both written and verbal.
• Strong organizational skills, creative, outgoing, detail oriented, and self-motivator
• Demonstrated ability to accomplish goals through motivation, delegation, and effective follow-up
• Computer literacy. Working knowledge of Microsoft applications and similar reporting tools.
• Strong experience training and presentation skills to develop large teams.
• Ability to work varied shifts, including nights, weekends and holidays.
• Ability to stand and walk for long periods outdoors, in varied weather conditions.
• Must possess the mental and physical capacities necessary to perform the duties in emergency situations.
• Must be capable of bending, squatting, kneeling and climbing heights in excess of 150 feet.
• Must be able to lift up to 50 lbs.
• Ability to speak and hear clearly, for conversation and acuity.
• Candidate must possess or be able to obtain a state vehicle driver's license.