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Temporary Collection Services Representative
BMI
Nashville, TN, United States
Job Details - this job has expired, please see similar jobs below
POSITION SUMMARY:
Manages all support activities related to the Collection Services Department account activities.
Essential Functions:
Researches businesses to confirm viability and music usage.
Processes correspondence / emails / and returned mail and enters changes in CRM database.
Make Outbound Collections / Customer Service Calls.
Prepares files for outside agency collection and arbitration using search engines and other skip-tracing techniques to locate customers / determine corporate viability.
Documents account and customer interactions using CRM database.
Requests account adjustments, handles queries and resolves issues within contract / company guidelines and policy.
Skills and Abilities:
Must be dependable
Ability to research using internet, social media, and other information platforms
Detail oriented with exceptional organizational skills
Strong written and verbal communication skills
Proven track record of attendance and punctuality