This job has expired, please see additional jobs below
Central Reservations Supervisor
Station Casinos
North Las Vegas, NV, United States
Job Details - this job has expired, please see similar jobs below
Description
Perform responsibilities in accordance with all Company standards, policies, and procedures. Responsibilities include serving as the leader for Central Reservations Agents, and overseeing the daily operation of the agents and the department, as directed by Reservations Director. Ensure that each agent is responding to all incoming phone calls in a professional, helpful and courteous manner in accordance with Station Casinos’ culture. Effectively maximize hotel revenue by maintaining rates and availability on the various availability screens and Web sites for the individual properties. Act as a liaison between the Reservation Department and the multi property Front desk, Accounting, Sales, and Casino Departments. Constantly communicate with agents in regards to productivity and attitude. Responsible for correcting any deficiencies in productivity, attitudes or department standards. Track and report all productivity figures. Responsible for creating, maintaining, and distributing various reports as requested by management. Remain service sensitive and aware of phone volume at all times, assisting on telephones when necessary.
Qualifications
Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form. Ability to operate office machines such as, but not limited to, computer, fax, telephone equipment, copier and calculator. Excellent oral communication skills, strong interpersonal skills and professional behavior handle to effectively all issues, including those of a sensitive in nature. Ability to Read and evaluate basic reports, correspondence and use basic mathematical skills. Minimum (one) 1 year work experience in a supervisory customer service position, preferably within the hospitality industry and reservations.