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Security Team Lead
Merlin Entertainments
Carlsbad, CA, United States
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Description
Position Summary:
Supports and assists the Departmental Management team at all times in the day to day running of the Safety and Security Department. Maintains a safe and secure environment for guests and employees by effective implementation of all safety and security procedures. Is proactive in all loss control programs. Maintains a strong working relationship with all members of the department. Able to effectively motivate staff to ensure they are able to reach personal and departmental goals.
Scope and Responsibilities:
1. Assigns and supervises the activities of Security Park Rangers to ensure timely and efficient completion of daily responsibilities.
2. Close supervision of staff to ensure adherence to operating procedures at all times. Responds to needs of staff during scheduled shift, provide breaks cover as necessary. Covers absence as necessary by working a position. Works alongside the team and demonstrates LEGOLAND California’s performance and service expectations by example.
3. Assists with training of staff members.
4. Participates in enforcement of Department policies and procedures.
5. Secures facilities, equipment and others assets.
6. Monitors surveillance equipment, access and exit points.
7. Dispatches radio calls.
8. Provides first aid to the injured.
9. Inspects buildings and equipment.
10. Prevents loss and damage by responding to emergencies, reporting irregularities, enforcing policy and procedures, and restricting access to trespassers.
11. Assists in investigations, completes written reports by recording observations, information, occurrences and surveillance activities; interviews witnesses, and obtains photographs.
12. Possess a full understanding of LEGOLAND California’s report writing procedures and able to check and approve staff investigation reports.
13. Maintains professional relationships with law enforcement and emergency response personnel.
14. Creates team effort by establishing good relationships with all staff.
15. Provides excellent service and customer/guest relations.
Background and Experience:
Requires at least three years of security and/or law enforcement experience. Requires at least one year of leadership/supervisory experience, including employee training. Requires excellent communication skills, excellent reasoning ability and interpersonal skills. Leads by example with a demonstrated history of supporting colleagues, a team player. Strong problem solving skills and dedicated to providing outstanding Guest Service. Requires the ability to remain calm under pressure. Prior family theme park experience is helpful.
Education:
High School diploma or General Education Degree (GED) equivalent is required. Some college course work is preferred.
Physical Demands:
Ability to sit for sustained periods of time to attend on-site and off-site meetings, perform paperwork activities, travel and drive.
Intermittent and prolonged standing and walking to move about the park site and interact with employees.
Ability to climb stairs/ladders to gain access to upper level of buildings.
Finger dexterity sufficient to complete paperwork activities and to use a computer.
Visual acuity sufficient to read written materials to complete paperwork activities and to drive.
Hearing sufficient to communicate with individuals in person and by telephone.
Work Environment:
Various inside and outside locations with varying temperatures and floor surfaces.
Exposed to wet and/or humid conditions.
Other Requirements:
Must be willing to work flexible hours, including evenings, overnight, and weekends to support park operations.
Must have valid driver’s license, safe driving record, and be willing to utilize own vehicle for business purposes.
CPR and First Aid cards required.