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Senior Director, Employee Communications
Comcast
Atlanta, GA, United States
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Job Summary:
Responsible for developing and executing employee communications
strategies and programs. Partners in the integration of communication
strategies across the company. Interacts with Senior Executives.
Provides leadership and direction for diverse and complex functions.
Contributes to the development of the organization's business strategy.
Interprets business strategy and develops organizational objectives to
align with this strategy. Typically manages multiple teams of
professionals.
Employees at all levels are expect to:
• Understand our Operating Principles; make them the guidelines for how
you do your job
• Own the customer experience-think and act in ways that put our
customers first, give them seamless digital options at every touchpoint,
and make them promoters of our products and services
• Know your stuff-be enthusiastic learners, users and advocates of our
game-changing technology, products and services, especially our digital
tools and experiences
• Win as a team-make big things happen by working together and being
open to new ideas
• Be an active part of the Net Promoter System-a way of working that
brings more employee and customer feedback into the company-by joining
huddles, making call backs and helping us elevate opportunities to do
better for our customers
• Drive results and growth
• Respect and promote inclusion and diversity
• Do what's right for each other, our customers, investors and our
communities
Core Responsibilities:
• Develops and oversees Employee Communications initiatives designed to
support key business objectives, long-term goals, and projects.
• Oversees the development of broad-based Employee Communications tools
with the Manager of Communications, providing employees with messaging
and industry/competitive context for all key business initiatives.
• Establishes company best practices and tools for communications and
persistently researches new industry tools and practices.
• Writes, edits, and directs company-wide communications.
• Works directly with individual systems and functional areas to build
awareness and use of corporate communications vehicles.
• Develops, mentors, and oversees staff. Participates in training and
performance reviews.
• Consistent exercise of independent judgment and discretion in matters
of significance.
• Regular, consistent and punctual attendance. Must be able to work
nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.
Job Specification:
• Bachelors Degree or Equivalent
• Generally requires 12+ years related experience
Comcast is an EOE/Veterans/Disabled/LGBT employer