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Customer Service Representative
Bally Technologies
Las Vegas, NV, United States
Job Details - this job has expired, please see similar jobs below
Task Summary
The person in this position under the supervision of the Lead/Supervisor conducts order processing, activities in accordance with departmental policies, procedures, and standards. Ensures coordination of materials and information is shared between Materials, Purchasing, Manufacturing, and Accounting Departments to support successful and expedient product delivery to the customer.
• Enters, processes, and tracks all orders that are submitted including gaming parts, inter-warehouse transfers, conversions, and gaming software.
• Creates manufacturing work orders related to customer service orders
• Conducts work order maintenance such as BOM changes, shortage allocations, and cancellations
• Expedites material delivery to fulfill customer demands in a timely manner.
• Processes all orders in a timely manner, and monitors each order to make sure that it is precise and accurate.
• Ensure orders with special instructions ship accurately and on time.
• Work with inter-departments to ensure orders will run smoothly and effectively.
• Working knowledge of MAPICS, WMS, Oracle and warehouse management systems.
Position Requirements
Training and/or Experience
• Minimum 1 year experience with a manufacturing or distribution company in a materials environment
• Inventory or production control experience preferred; knowledge in Lean Manufacturing
• Some background in an MRP/ERP system
Knowledge / Skills / Abilities
• Conceptual knowledge of production and inventory control practices
• Quality driven and detail oriented ability to deliver exceptional Customer Service the highest level
• Good verbal and written communication skills
• Demonstrated excellent customer service skills
• Computer literate and proficient in all MS Office applications
• Self-directed and able to set priorities on a continuous basis
• Knowledge of bills of material, manufacturing work orders, and shop floor control.
• Knowledge of Lean Concepts
SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, sexual orientation, veteran status, or on the basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here EEOC Poster.