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Operations Manager
Canon
New York, NY, United States
Job Details - this job has expired, please see similar jobs below
Overview
We are seeking an Operations Manager to oversee the operations and client relations of a segment of accounts within the New York region. The Operations Manager will manage the strategic development of the existing client base by enhancing relationships at all levels within the client’s organizations and by ensuring the highest levels of service and client satisfaction. Responsible for maximizing customer satisfaction, add-on sales and profitability through structured planning and the management and development of the client services team.
If you are goal oriented, have an interest in technology, management experience and are an outgoing person this may be the position for you!
Responsibilities
RELATIONSHIP MANAGEMENT
Develop and manage the relationship with the daily and senior level administrators
Work with the business development organization to strengthen Canon Solutions America's relationships among senior key decision makers in client organizations
BUSINESS DEVELOPMENT
Set strategy for expansion of existing and new services; depending on account management structure – either with or without an assigned account executive
Work with Sales and Strategy in the formation of proposals for business expansion within existing clients
CONTINUOUS IMPROVEMENT
Create and foster a culture of continuous improvement
Ensure the effective implementation of the customer relations plan
PEOPLE MANAGEMENT AND DEVELOPMENT
Ensure effective performance management with direct reports and oversee the overall process
FINANCIAL MANAGEMENT
Be accountable for the financial performance of accounts against budget
Ensure a structured plan for profit enhancement is in place
Qualifications
This position requires operations and financial knowledge, plus a minimum of 5 years experience in facilities management and operations as well as working knowledge of a service organization. Requires leadership ability, superior interpersonal and communications skills, public speaking and negotiation skills. Must be highly motivated to attain company goals, both qualitatively and quantitatively.
Company Overview
About our Company - Canon Solutions America provides industry leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With the technology offerings of the Canon and Océ brands, Canon Solutions America helps companies of all sizes find ways to: improve sustainability, increase efficiency, and control costs in conjunction with high volume, continuous feed, digital and traditional printing, and document management solutions. A wholly owned subsidiary of Canon U.S.A., Inc., Canon Solutions America is headquartered in Melville, N.Y. and has sales and service locations across the U.S.
Canon Solutions America offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, profit sharing, success sharing, educational assistance, recognition programs, vacation, and much more.
We are an EEO/AA employer. Minority/Female/Individuals with Disabilities/Protected Veterans.
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