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Food Runner / Expeditor
Merlin Entertainments
Carlsbad, CA, United States
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Description
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Position Summary:
Assists in preparing the restaurant for dining service in the full service restaurant. Maintains cleanliness and organizes the front of the line areas of the BOH kitchen. Sets up plates with garnishes, sauces, dressings, and side dishes as needed, based on menu specifications. Runs all food orders out to guest tables in a timely manner. Prepares room service and pool menu orders for the server or bartender. Follows all LEGOLAND California safety, sanitation, and cleanliness standards and polices. May work in multiple outlets and with Special Events as well.
Key Objectives:
• Ensure the quality of each dish going out to guests in the dining room. Wipe plate rims, and ensure correct garnishes on all plates. Is accountable for all plates leaving the kitchen.
• Deliver food items to guests’ tables as ordered within the appropriate time frame, describing each food item when placing them in front of the guest.
• Assist the entire service team throughout the meal in providing Hotel guests with outstanding service going above and beyond to ensure all guests’ expectations are exceeded, in line with LEGOLAND and Merlin standards.
• Assists servers, bartenders and greeters with smooth operations of the restaurant.
• Ensure strict compliance with all relevant Hygiene and Safety legislation requirements.
Main Responsibilities:
1. Guest Services: Must understand and meet all guest expectations and have the ability to communicate clearly. Greets and provides excellent service to our guests in a friendly, efficient, and courteous manner. Maintains high service standards with children as a primary focus. Needs to work with other team members to provide a positive guest experience. Will assist in the set up and clear down of tables and service stations within the front of house operation.
2. Sanitation and Cleanliness: Must follow and implement all the LEGOLAND California policies and procedures regarding proper sanitation and cleanliness standards.
3. Safety: Must practice all safety policies and procedures as set by LEGOLAND California. Will be expected to take responsibility for reporting all safety hazards to Lead/Supervisor or safety representative immediately.
4. Food Safety: Must be knowledgeable on all LEGOLAND food safety and HACCP procedures and responsible for implementing and maintaining any relevant procedures and records. Will be required to pass the Food Handlers sanitation class that will be offered to all MCs.
5. Work Environment: Must be able to work in a very fast paced, multi task environment with extreme temperature changes. Must be able to work in both an indoor and outdoor, year-round environment with exposure to a variety of changing weather conditions.
6. Wardrobe and Grooming: Must follow and adhere to all policies and procedures as set by LEGOLAND.
7. Alcohol Service: Must follow all California laws and license restrictions governing the sale and service of alcoholic beverages in the restaurants.
8. Special events: Is expected to assists with various special events and catering if required as a part of day to day duty.
Background and Experience:
Experience within a full service restaurant is preferred. Hotel Experience Preferred. This position requires a positive attitude, hospitable nature with a desire to give service on the highest possible level and the ability to work as part of the team. Knowledge of service and cash handling procedures in full service restaurants would also be beneficial.
Other Job Requirements:
Must be dependable, report to work as scheduled and on time, and follow all policies regarding scheduling and attendance. Must be willing to work flexible hours, including evenings and weekends, to support the daily operation of the full service restaurant.
Must be able to pass a Food Handler and Alcohol Awareness Test.