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PBX Customer Care Rep
Eldorado Resorts
Reno, NV, United States
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Property Overview
Eldorado Resorts, Inc. presents a one of a kind, unified and distinguished resort experience with THE ROW—a newly branded destination in the heart of Reno, uniting the Eldorado Resort Casino, Circus Circus Reno and Silver Legacy Resort Casino. Stretching across six contiguous city blocks, THE ROW encompasses 25 restaurants, 22 bars and lounges, 11 nightspots, over 4,000 luxury rooms and suites and 227,000 square feet of casino space with 3,000 slot machines and 125 table games. This fall, THE ROW will open The Spa at Silver Legacy, a 21,000 square foot spa offering guests the largest relaxation, beauty, fitness and retail treatment facility in northern Nevada. In addition, we have over 4,100 of the best Team Members in the industry. For more information about THE ROW, visit TheRowReno.com and follow us on Instagram.
Responsibilities
JOB SUMMARY
Answer all incoming, administrative and guest lines, take messages, and beep all personnel who carry pagers, call 911 and assist in emergency situations. Radio dispatch/communications with other departments.
ESSENTIAL DUTIES AND RESPONSIBILITIES (Includes, but is not limited to the following)
• Handle all telecommunications property wide.
• Must know property wide emergency dispatch procedures.
• Requires knowledge of events on property and city wide
• Responsible for Hotel guest services. i.e.: Voice mail/text messages, wake-up calls, guest security and confidentiality.
• Know all key personnel and titles.
• Log all telephone problems in NEC logbook, with location and problem noted.
• Take wake-up calls and log on personal wake-up sheet. Status all wake-up calls before the end of the shift and hand over to the Graveyard Supervisor.
• Explain procedures to guests when they need assistance.
• Read bulletin board daily.
• Update White Boards as needed.
• Regular and predictable attendance as required.
• Other job related duties as assigned.
KNOWLEDGE,SKILLS & ABILITIES
• Ability to read, write and communicate verbally in English.
• Ability to maintain confidentiality of sensitive information.
• Understand and comply with all Company and Departmental policies and procedures.
• Ability to operate office equipment such as telephone switchboard, computer, keyboard, mouse and printer.
• Responsible for proper attire, nametag and ID badge.
• High school education or equivalent preferred.
• 1-year experience in a high volume PBX position.
• No certification or license required.
TYPICAL PHYSICAL/MENTAL DEMAND
• Requires ability to work for extended periods while seated at a desk using a telephone headset, telephone handset, and a personal computer (mouse, keyboard, monitor, peripheral card-entry device, etc.).
• Ability to read and type English clearly using a PC and occasionally paper.
• No significant lifting or carrying is required.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.
Company Overview
Eldorado Resorts is a leading casino entertainment company that owns and operates twenty-eight properties in thirteen states, including Colorado, Florida, Illinois, Indiana, Iowa, Louisiana, Mississippi, Missouri, Nevada, New Jersey, Ohio, Pennsylvania and West Virginia. In aggregate, Eldorado’s properties feature approximately 27,500 slot machines and VLTs and 800 table games, over 12,500 hotel rooms and nearly 20,000 of the best Team Members in the industry!
Founded in 1973 in Reno, Eldorado has been dedicated to providing exceptional guest service, a dynamic gaming product, award-winning dining, exciting entertainment and premier accommodations. Our extensive management experience and unwavering commitment to our team members, guests and shareholders have been the primary drivers of our strategic goals and success. We take pride in our reinvestment in our properties and the communities we support along with emphasizing our Family-Style approach in an effort to build loyalty among our team members and guests. We will continue to focus on the future growth and diversification of our company while maintaining our core values and striving for operational excellence. For more information about Eldorado Resorts, please visit www.eldoradoresorts.com.