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Customer Care Representative - Sales
Altice
Tyler, TX, United States
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Altice USA (NYSE: ATUS) is one of the largest broadband communications and video services providers in the United States, delivering broadband, pay television, telephony services, proprietary content and advertising services to approximately 4.9 million Residential and Business customers across 21 states through its Optimum and Suddenlink brands.
From high-speed broadband and ultra-HD video, to digital advertising solutions, local news and voice offerings, we are making connections possible around the country -- to businesses, to consumers, to communities, to schools, to hospitals, and everyone in between.
We are looking for candidates with prior Sales experience who are goal oriented, driven to succeed and motivated by incentive plans. Receives inbound residential sales calls which are predominantly routine, use of scripts, and procedure with the assistance of a computerized system. Requires knowledge of the organization, promotes and sells products, and/or services. Assesses needs and suggests/promotes alternative Suddenlink products or services.
What we expect:
• Deliver the highest degree of courtesy and professionalism regarding customer inquiries pertaining to Company’s available products and services
• Meet and exceed revenue goals by identifying and educating potential customers on Suddenlink products and services
• Explains bills and Suddenlink policies and procedures concerning prices, billing and services on all products
• Establishes customer accounts and documents the call to ensure quality customer service and follow up
• Sales, sales, sales!
• Positive attitude, motivated, competitive and high energy individuals
• High School Diploma or equivalent
• Minimum of one year of sales/commission experience
• Strong typing and oral communication skills
• Regular and prompt attendance during training and scheduled shifts
• Flexibility with hours and days, although position will assign regular shifts (Saturdays and evenings are common)
• Ability to multitask and work in a fast paced environment
• Winning ATTITUDE and DRIVE FOR SUCCESS, a must!
• Computer proficiency, a must
• Bi-lingual proficiency (English-Spanish) is a plus but not required
What you earn:
• Competitive salary plus commission opportunities
• Full and comprehensive benefit package, including medical, dental, and vision. Also, paid time off for full time employees
• Discounted Suddenlink services if in service area
We are an Equal Opportunity Employer M/F/Disability/Vet and maintain a drug-free and smoke-free workplace.