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Customer Relationship Management Analyst
Taylor Communications
Dayton, OH, United States
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Description
Position at Taylor Communications Inc.
The CRM Analyst is responsible for: providing daily user support; data analysis and execution of improvements to data quality and accuracy; working with business users and management to fulfill reporting/dashboard needs. The role also works closely with CRM team members and key business stakeholders to help execute projects and initiatives that improve data accuracy, drive user adoption and support the corporate CRM strategy.
Essential Functions of the position include:
• Address daily support needs of users through Cases Queue
• Collaborate with CRM teammates to execute prioritized projects
• Analyze data quality and manage deduplication process
• Design and/or update CRM reports and dashboards to effectively measure key business metrics for success
• Execute a cadence to share system information to key business stakeholders
• Capture user feedback to improve or enhance the CRM user experience, education or awareness
• Manage system updates/uploads
• Maintain Project and Case data within the CRM tool
• Manage users to maximize license utilization; set-up new users, deactivate inactive users and maintain current user roles and profiles
Qualifications include:
• Bachelor’s Degree in Business, or related field; or equivalent work experience
• CRM Admin Certification, preferred
Knowledge and Skills
• Desired experience with Salesforce, data governance, account hierarchy and relationships and complex business processes
• Strong oral and written communication skills with demonstrated ability to communicate with all levels of the organization
• The ability to manage and coordinate multiple activities and shifting priorities under tight time frames
• Self-starter who is able to manage projects so that areas of greatest risk are reviewed and issues are covered with management
• Ability to drive initiatives and projects from start to finish
• Team player that thrives in both leadership and individual contributor assignments
• Strong analytical and problem solving skills, and ability to drive issue to resolution
• Ability to promote communication and collaboration across the business
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