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Customer Service Support
Taylor Communications
North Mankato, MN, United States
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Description
Position at Navitor Midwest Call Center
Job Description
As a Customer Service Supportwith Navitor Midwest Call Center, you will be responsible for working with customers and sales representatives by taking incoming emails/calls, making outbound calls, and providing consultative support by cross-selling our products and working with customer websites.
Shift Available
Mondays - Fridays ~ 8:00 am -5:00 pm (with some flexibility). No shift bidding or rotating schedules!
Responsibilities Include:
• Support & consult with the customer to provide recommendations and solutions
• Provide customer assistance primarily via email with phone support as needed
• Assist customers with their orders to include pricing and order status
• First point of contact to resolve customer issues
• Monitor high priority customer orders
Minimum Qualifications:
• Strong multi-tasking, attention to detail and analytic problem-solving skills
• Work well independently as well as in a team environment
• Strong computer experience with a preference in Microsoft Office
• Ability to communicate professionally both in writing and verbally
• Strong knowledge of printing process and pricing a plus
• Demonstrated proficiency with professional phone and email etiquette
• Minimum of one year experience in Customer Service related field
• High school education or equivalent
About Our Company
We value a work-life balance and the overall well-being of our employees. You'll see that reflected in our comprehensive benefits package we offer that help inspire our employees to stay and grow with us.
• Health, Dental, Vision insurance & Flexible Benefits starting on your first day of employment when hired at benefit eligible status,
• Eight paid holidays
• PTO (paid time off)
• Life insurance
• 401(k) plan with employer match
Navitor is one of America’s largest commercial wholesale printers, delivering innovative programs, services and technologies exclusively to our community of resellers. Headquartered in Minnesota and with manufacturing facilities nationwide, Navitor provides print resellers and distributors the industry’s widest portfolio of personalized print and custom business identity products. Navitor is part of the Taylor Corporation family of companies. For more information, visit our website at Navitor.com.