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IT Operations Lead
Pinterest
San Francisco, CA, United States
Job Details - this job has expired, please see similar jobs below
The IT Operations team at Pinterest solves problems in innovative and creative ways, and this role is an opportunity to have a big impact. You’ll join a team whose mission is to provide joy through frictionless support that is globally consistent. As an IT Operations Lead, you will be responsible for mentoring and leading a team that is solving issues for a company that is scaling at an incredible rate. This includes creating solutions that are globally consistent across 5 continents, with a nimble team that is excited about implementing the best answer, and has little to no tech dept.
What you’ll do:
• Highest escalation point for the IT Ops helpdesk
• Full scorecard framework for evaluating IT ops helpdesk technicians
• Brainstorm, create and modify new and current IT ops helpdesk processes
• Improve productivity and increase/maintain moral of IT Ops helpdesk technicians
• Work hand in hand with IT ops helpdesk managers to create a cohesive environment for all employees on the helpdesk
What we’re looking for:
• Motivated team player capable of working independently when necessary
• Project focused thinker, who is able to think on a high level, and work with team members to comprehend multi-faceted projects
• Strong technical background in Macintosh computer troubleshooting
• Strong customer service skills, including VIP support
• Ability to multitask and work well under pressure