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Data Scientist or Data Analyst
Autodesk
San Francisco, CA, United States
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Data Scientist or Data Analyst
Location: San Francisco, CA- United States
Job ID: 18WD30423
Construction Customer Success @ Autodesk
The Construction Customer Success team assists construction leaders to drive adoption, fine-tune business processes, and increase collaboration on construction projects with Autodesk solutions. We help our customers, in a proven, scalable, repeatable manner, become more efficient, collaborative, and more profitable by utilizing Autodesk’s cloud-based construction software. We believe in a complete cycle of customer success, improved revenue, and overall company growth and are focused on understanding, reporting and improving how our customers can successfully meet their business goals with our technology.
Position Overview
We are seeking an exceptional business system analyst/data scientist to synthesize and leverage data to provide us with timely and integrated views of our customers' workflow, business needs, usage, support, and relationship. This view on our customers allow us to act faster and more decisively on early warning signs of churn. Not only to describe and visualize customer data, but also to extract useful knowledge from it, being able to accurately predict which of our customers are likely to churn and what are the most effective actions we can take to keep them.
This is a unique opportunity to join a new, multidisciplinary team of creative and passionate individuals destined to change the face of Customer Success.
We’re a lean, flat and experimental team combining science and engineering to identify and inject high-value insights into our adoption plan processes at their point of highest impact. The team works in quick iterations, using the techniques and algorithms best suited for solving the challenging problems of barriers to adoption.
Responsibilities
• Provide insights from data through various systems to enable intelligence as customer health, automation opportunities, customer usage patterns to feed into the adoption efforts
• Advocate, evangelize and build data-fueled “products” that help our customers understand and improve how they use our technology as well as how they work within their industry
• Provide insight into leading analytic practices, design and lead iterative learning and development cycles, and ultimately produce new and creative analytic solutions that will become part of our core deliverables
• Solve complex analytical problems using quantitative approaches with a blend of analytical, mathematical and technical skills through navigation of various systems
• Work with statistical and predictive modeling concepts, machine-learning approaches, clustering and classification techniques, and recommendation and optimization algorithms
• Work with cross-functional team members to identify and prioritize actionable, high-impact insights across a variety of core business areas Lead applied analytics initiatives that are leveraged across the breadth of our industry teams
• Preform research, design, implement and validate cutting-edge algorithms to analyze diverse sources of data to achieve targeted outcomes and inspire the adoption of advanced analytics and data science across the entire breadth of our organization
Minimum Qualifications
• Bachelor's degree focused on operations research, applied statistics, data mining, machine learning, physics or a related quantitative discipline
• Deep understanding of statistical and predictive modeling concepts, machine-learning approaches, clustering and classification techniques, and recommendation and optimization algorithms
• Ability to navigate through various systems and data pools
• 5+ years of experience delivering world-class data science outcomes
• Ability to solve complex analytical problems using quantitative approaches with a unique blend of analytical, mathematical and technical skills
• Experience with BI tools such as Tableau, PowerBI and others
• A focus on deep mathematics skills, a great researcher; and a strong communicator
• Passionate about asking and answering questions in large datasets and able to communicate that passion to product managers and engineers
Preferred Qualifications
• Expertise in analyzing large, complex, multi-dimensional datasets with a variety of tools
• Experience in analytics and operations related to customer success is preferred
• You desire a fast paced, test-driven, collaborative and iterative engineering environment. You love learning, data, scale and agility
• You excel at making complex concepts simple and easy to understand by those around you. You’re driven to show the world the power of applied analytics
• You have a keen desire to solve business problems, and live to find patterns and insights within structured and unstructured data. You propose analytics strategies and solutions that challenge and expand the thinking of everyone around you
About Autodesk
With Autodesk software, you have the power to Make Anything. The future of making is here, bringing with it radical changes in the way things are designed, made, and used. It's disrupting every industry: architecture, engineering, and construction; manufacturing; and media and entertainment. With the right knowledge and tools, this disruption is your opportunity. Our software is used by everyone - from design professionals, engineers and architects to digital scientists, students and hobbyists. We constantly explore new ways to integrate all dimensions of diversity across our employees, customers, partners, and communities. Our ultimate goal is to expand opportunities for anyone to imagine, design, and make a better world.