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Rides Maintenance Technical Writer
Merlin Entertainments
Carlsbad, CA, United States
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Description
Scope of Job:
1. Plan, write and edit the working process instructions for all types of Rides Maintenance work activities.
2. Learns, understands and translates existing task practices into detailed and documented procedures to be used for work performance management and training.
3. Document internal and external regulatory requirements into clear, thorough and informative procedures.
Key Objectives:
1. Develop, organize, and compose clear, concise and readable technical documents that many include diagrams, flow charts, photos and graphics that must be captured and manipulated to support content.
2. Document work procedures for Technical Services operations to meet the requirements established by internal and local regulations, audit findings and manufacturer requirements.
3. Use written procedures to clearly and effectively communicate technical information for safe working practices for Rides Maintenance Engineers.
Main Responsibilities:
1. Operations
1. Collect data by interviewing engineers, researching manuals and standards, and observing work practices to identify current working procedures.
2. Illustrate equipment and procedures, using photos or other diagrams, to include in procedures and reference documentation.
3. Record and document procedures and standards for existing activities and any new operations, within the Rides Maintenance team, in a Code of Safe Working Practice (CoSWP).
4. Analyze and adjust documents, as necessary, to maintain continuity of style, naming convention and content
5. Utilize document control methods to maintain version and access control of documentation.
6. Update and edit, or create as necessary, document templates for procedures, training records and other instruction material or inspection records.
7. Document and record information identified by Rides Maintenance supervisors regarding training content and other materials used to support and document inspection records.
8. Submit finished documentation for review by department manager and compliance management, quickly responding to edits as directed.
9. References standards and expectations from manufacturer manuals, internal engineering standards, health and safety audits into procedures.
10. Creates visually appealing, clean and user-friendly documentation designed for clear understanding by ride engineers, using regulatory and/or professional formats for warnings, image references and additional resources.
2. Marketing
Carries out projects as assigned to engage resort participation.
3. Financial
Works with the Rides Management team to focus on guest and employee injury prevention specifically as it relates to safe work practices, preventing injuries.
4. Development
Works with Rides Maintenance and Compliance Management in all departments to record procedures and training references used for Rides Maintenance training.
5. People
Responsible for promoting and demonstrating LEGO’s and Merlin’s SOPs, culture and core values through words and actions
6. Health & Safety:
Employees are responsible for the safety of themselves, their colleagues and guests (where appropriate), in line with the Group Policy (HS001) and the law. In particular, they must ensure that they follow safe working procedures for all work activities that they undertake and they must not use any tools or equipment for which they have not been trained. Where incidents do occur, they must ensure that they are reported to their line manager and must cooperate with any investigation as appropriate.
7. Other
Performs other duties as assigned.
Background and Experience:
2-3 years experience in technical writing position.
Excellent written and verbal communication skills in English
Able to write in procedural style with strong attention to detail
Proficiency in MS Office and Adobe Acrobat
Able to handle multiple projects and quickly adapt to new initiatives.
Able to read and understand engineering drawings, documents and specifications
Working knowledge of relevant occupational HSS standards and regulations.
Experience with HSS management systems and auditing.
Proven written and oral communication skills with the ability to articulate HSS processes to a range of people so as to influence others.
Education
Degree level of education is preferred.
Work Environment:
Various inside and outside locations with varying temperatures and floor surfaces.
Other Job Requirements:
• Must be willing to work flexible hours, including evenings, holidays, and weekends to support resort operations.
• Must have a valid driver’s license, safe driving record and be willing to utilize own vehicle for business purposes.
Physical Requirements:
Sitting - Constantly (67 - 100%)
Standing - Occasionally (1 - 33%)
Walking - Occasionally (1 - 33%)
Lifts & Carries - Up to 10 pounds, Frequency - Occasionally (1 - 33%)
Lifts Overhead - Up to 10 pounds, Frequency - Occasionally (1 - 33%)
Twisting - Occasionally (1 - 33%)
Bending - Occasionally (1 - 33%)
Squatting/Kneeling/Crawling/Climbing - Occasionally (1 - 33%)
Pulling - Up to 10 pounds, Frequency - Occasionally (1 - 33%)
Wrist Deviation (Side to Side) - Occasionally (1 - 33%)
Hand/Wrist Repetitions (Up and Down) - Frequently (34 - 66%)
Reaching - Occasionally (1 - 33%)
Grasping - Simple: < 50 pounds
Manual Dexterity/Strength - Fine motor, moderate - heavy strength
Pushing - 11 - 24 pounds, Frequency - Occasionally (1 - 33%)
Visual Requirements:
Close eye work (small figures)
Normal color discrimination
Other: Depth perception, distance vision, ability to focus
Hearing Requirements:
Hearing Requirements - Special requirements, able to consistently fulfill communication needs
(alarms, phone ringing, conversation, clear acuity within 100 feet)
Working Conditions:
Temperature - Between 16 and 95 degrees
Crawl Space/Cramped Postion - Exposed < 1 hour per day
Driving - Occasionally (1 - 33%)
Noise (Loud/Repetitive, < 85 Decibels per OSHA Standard) - Occasionally (1 - 33%)
The duties & physical requirements listed above are intended only as illustrations of the various types
of work that may be performed. The omission of specific statements of duties & physical requirements
does not exclude them from the position if the work is similar, related or a logical assignment to the
position.