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Multi Language Support Representative
Bose Corporation
Stow, MA, United States
Job Details - this job has expired, please see similar jobs below
As a Multi-Language Support Rep I, you will be responsible for the ownership and resolution of support issues originating from Spanish speaking customers throughout the Americas. You will interface with the end-consumers, Bose re-sellers, factory stores, foreign distributors and dealers, repair facilities and the Bose field sales force. You will consistently apply customer service communication engagement skills and in-depth knowledge of Bose products, audio/wireless/Bluetooth/networking technologies, procedures and alternatives to assess customer needs and resolve issues thereby building a solid and satisfied customer relationship.
You will be required to utilize available resources to coordinate activities to determine root cause, recreate issues and provide customer resolution. Documentation of all steps will be required to provide feedback to necessary support groups and enhance the knowledgebase.
Additional Job Description
Additional responsibilities may include providing guidance to global team members and the ownership of initiatives deemed essential for team success including the documentation for standardized processes as well as maintaining our continuous improvement program and supporting new tools and emerging technologies.
Requirements
• This position requires Bilingual-Spanish speaking abilities
• Working knowledge of the latest home theater, streaming audio, wireless home networking, and Bluetooth technology
• Demonstrable ability to manage and resolve highly technical troubleshooting issues and involving consumer audio and home networking devices
• Proficiency in navigating PC and Mobile operating systems including, but not limited to, Windows and Apple based platforms
• Excellent communication and interpersonal skills (written and verbal) with demonstrated ability to translate technical information to a non-technical audience
• Adaptable, flexible and open to feedback
• Passion and self-motivation to stay current with job related technologies and developments
Bose is an equal opportunity employer that is committed to inclusion and diversity. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or any other legally protected characteristics.
Bose is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the application or employment process, please send an e-mail and let us know the nature of your request and your contact information.