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Guest Services & Ticketing Operations Fall Internship
Townsquare Media
Greenwich, CT, United States
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GUEST SERVICES AND TICKETING OPERATIONS FALL INTERNSHIP
SUMMARY: Assist the Guest Services and Ticketing teams in sales and preparation for upcoming events. Help execute daily operations and maintain ticketing platforms. Answer phone calls, emails, and social network posts pertaining to Townsquare Media Live Major Festivals (Taste of Country, Country Jam, Headwaters, WE Fest).
RESPONSIBILITIES:
1. Establish and maintain a highly professional attitude towards guests.
2. Attend training to learn our ticketing system.
3. Work quickly and efficiently to attend to guests and their needs.
4. Communicate any issues you cannot solve or any larger guest issues to your manager.
5. Become familiar with the festival procedures and protocols in order to effectively answer guests questions and be an accurate source of information.
6. Work with the Marketing team to make sure websites and e-mails have proper information displayed and are being executed by deadlines
7. Learn the ins and outs of ticketing and all Townsquare Media Live Events festivals’ operations
8. Assist in processing online and phone sales for 2019 events
9. Work directly with the Guest Services Call Center Manager and Ticketing Associate Producer in preparation for price increases or public posts
10. Keep an organized record of all guest correspondence
REQUIREMENTS:
1. Must be available to work from the Greenwich, CT office 2-3 days a week between November 19th and February 28th
2. Must be personable and have either experience or interest in Guest Services and working directly with guests to help resolve their issues and/or answer their questions
3. Knowledge of Microsoft Word and Excel preferred
4. Possess a high level of attention to detail
5. Work reflects professional written and verbal communication and interpersonal skills
COMPENSATION:
In exchange for your work Townsquare Media Live Events will provide credits towards your college degree. No monetary compensation is provided.
Townsquare Media, Inc. is an integrated and diversified media and entertainment and digital marketing services company that owns and operates 311 market leading radio stations, over 325 search engine and mobile-optimized local websites, and approximately 500 live events in 66 small and mid-sized U.S. markets, delivering national scale and expertise to the communities it serves on a local level. The Company supplements its local offerings with the nationwide reach of our owned, operated and affiliated music and entertainment websites, which, on a combined basis, attracted approximately 82 million U.S. based unique visitors in September 2014, as well as certain large scale live events.
TOWNSQUARE MEDIA INC. MAINTAINS A DRUG-FREE WORKPLACE AND IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. APPLICANTS MUST BE ELIGIBLE TO WORK IN THE U.S.